RESEARCH |
2023
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by James Yang
Providers
Capital Group, home of American Funds
| Qualified plan adviser votes | 54 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 26% | ||
| Somewhat favorable | 35% | ||
| Not favorable | 39% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 17% | ||
| Worked with several times | 20% | ||
| Worked with a few times | 41% | ||
| Worked with once | 22% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Fee Clarity / Accounting / Disclosure / Benchmarking | 11 votes | ||
| Overall Service, Micro Plans (<$5MM) | 10 votes | ||
| Participant Call Centers / Phone Support | 9 votes | ||
| Value for Price of Recordkeeping Services | 8 votes | ||
| Adviser Sales / Marketing Support | 8 votes | ||
| Participant Statements | 7 votes | ||
| Participant Enrollment Materials / Support / Processing | 7 votes | ||
| Quality / Consistency of Client Service Teams | 6 votes | ||
| Plan Design Flexibility / Customization | 6 votes | ||
| Fee Structure for Advisers | 5 votes | ||
| Web Tools / Functionality for Advisers | 5 votes | ||