RESEARCH |
2023
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by James Yang
Providers
Principal Financial Group
| Qualified plan adviser votes | 81 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 30% | ||
| Somewhat favorable | 33% | ||
| Not favorable | 37% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 25% | ||
| Worked with several times | 25% | ||
| Worked with a few times | 36% | ||
| Worked with once | 15% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Participant Financial Education / Wellness Resources | 15 votes | ||
| Participant Website and Online Tools | 12 votes | ||
| Participant Mobile Apps | 11 votes | ||
| Participant Enrollment Materials / Support / Processing | 11 votes | ||
| Participant Call Centers / Phone Support | 10 votes | ||
| Participant Statements | 10 votes | ||
| Overall Service, Small Plans ($5MM – $50MM) | 9 votes | ||
| Quality / Consistency of Client Service Teams | 9 votes | ||
| Plan Design Flexibility / Customization | 9 votes | ||
| Fee Structure for Advisers | 8 votes | ||
| Web Tools / Functionality for Advisers | 8 votes | ||