RESEARCH |
2023
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by James Yang
Providers
Newport
| Qualified plan adviser votes | 35 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 9% | ||
| Somewhat favorable | 23% | ||
| Not favorable | 69% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 14% | ||
| Worked with several times | 11% | ||
| Worked with a few times | 43% | ||
| Worked with once | 31% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Service to MEPs / PEPs | 6 votes | ||
| Participant Website and Online Tools | 2 votes | ||
| Plan Design Flexibility / Customization | 2 votes | ||
| Overall Service, Small Plans ($5MM – $50MM) | 1 vote | ||
| Overall Service, Midsize Plans (>$50MM – $200MM) | 1 vote | ||
| Participant Call Centers / Phone Support | 1 vote | ||
| Plan Sponsor Website, Analytics and Reporting | 1 vote | ||
| Quality / Consistency of Client Service Teams | 1 vote | ||
| Value for Price of Recordkeeping Services | 1 vote | ||
| Fee Clarity / Accounting / Disclosure / Benchmarking | 1 vote | ||
| Web Tools / Functionality for Advisers | 1 vote | ||