RESEARCH |
2023
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by James Yang
Providers
Schwab Retirement Plan Services, Inc.
| Qualified plan adviser votes | 33 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 33% | ||
| Somewhat favorable | 36% | ||
| Not favorable | 30% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 9% | ||
| Worked with several times | 15% | ||
| Worked with a few times | 36% | ||
| Worked with once | 39% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Overall Service, Midsize Plans (>$50MM – $200MM) | 4 votes | ||
| Participant Call Centers / Phone Support | 4 votes | ||
| Participant Mobile Apps | 4 votes | ||
| Plan Sponsor Website, Analytics and Reporting | 4 votes | ||
| Quality / Consistency of Client Service Teams | 4 votes | ||
| Value for Price of Recordkeeping Services | 4 votes | ||
| Fee Clarity / Accounting / Disclosure / Benchmarking | 4 votes | ||
| Participant Enrollment Materials / Support / Processing | 3 votes | ||
| Regulatory / Compliance Support and Services | 3 votes | ||
| Plan Design Flexibility / Customization | 3 votes | ||
| Adviser Sales / Marketing Support | 3 votes | ||