RESEARCH |
2023
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by James Yang
Providers
Voya Financial
| Qualified plan adviser votes | 68 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 24% | ||
| Somewhat favorable | 29% | ||
| Not favorable | 47% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 22% | ||
| Worked with several times | 9% | ||
| Worked with a few times | 37% | ||
| Worked with once | 32% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Value for Price of Recordkeeping Services | 12 votes | ||
| Participant Mobile Apps | 10 votes | ||
| Overall Service, Micro Plans (<$5MM) | 8 votes | ||
| Overall Service, Small Plans ($5MM – $50MM) | 8 votes | ||
| Participant Call Centers / Phone Support | 8 votes | ||
| Plan Sponsor Website, Analytics and Reporting | 8 votes | ||
| Quality / Consistency of Client Service Teams | 8 votes | ||
| Adviser Sales / Marketing Support | 8 votes | ||
| Participant Financial Education / Wellness Resources | 7 votes | ||
| Web Tools / Functionality for Advisers | 7 votes | ||