RESEARCH |
2023
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by James Yang
Providers
Ascensus
| Qualified plan adviser votes | 79 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 19% | ||
| Somewhat favorable | 38% | ||
| Not favorable | 43% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 16% | ||
| Worked with several times | 27% | ||
| Worked with a few times | 44% | ||
| Worked with once | 13% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Overall Service, Micro Plans (<$5MM) | 15 votes | ||
| Value for Price of Recordkeeping Services | 11 votes | ||
| Fee Clarity / Accounting / Disclosure / Benchmarking | 9 votes | ||
| Overall Service, Small Plans ($5MM – $50MM) | 8 votes | ||
| Regulatory / Compliance Support and Services | 8 votes | ||
| Fee Structure for Advisers | 5 votes | ||
| Participant Call Centers / Phone Support | 4 votes | ||
| Quality / Consistency of Client Service Teams | 4 votes | ||
| Plan Design Flexibility / Customization | 4 votes | ||
| Participant Enrollment Materials / Support / Processing | 3 votes | ||
| Plan Sponsor Website, Analytics and Reporting | 3 votes | ||
| Payroll Integration | 3 votes | ||
| Adviser Sales / Marketing Support | 3 votes | ||