2023
PLANADVISER Retirement Plan Adviser Survey

Providers

Providers

Bank of America Corporation

Qualified plan adviser votes19
Overall Perception Among Qualified Advisers
Very favorable32%
Somewhat favorable21%
Not favorable47%
Plan Adviser Experience with Provider
Worked with many times11%
Worked with several times11%
Worked with a few times42%
Worked with once37%
Highest Rated Areas of Service
Overall Service, Midsize Plans (>$50MM – $200MM)5 votes
Participant Financial Education / Wellness Resources5 votes
Plan Design Flexibility / Customization5 votes
Fee Structure for Advisers4 votes
Overall Service, Large Plans (>$200MM – $1B)3 votes
Overall Service, Mega Plans (>$1B) 3 votes
Participant Call Centers / Phone Support3 votes
Quality / Consistency of Client Service Teams3 votes
Fee Clarity / Accounting / Disclosure / Benchmarking3 votes
Overall Service, Small Plans ($5MM – $50MM)2 votes
Participant Mobile Apps2 votes
Participant Statements2 votes
Participant Enrollment Materials / Support / Processing2 votes
Plan Sponsor Website, Analytics and Reporting2 votes
Regulatory / Compliance Support and Services2 votes
Value for Price of Recordkeeping Services2 votes
Adviser Sales / Marketing Support2 votes
Web Tools / Functionality for Advisers2 votes