What Plan Sponsors Want From Advisers

Relying on a financial adviser outside the plan was the preference for 37.5% of the roughly 6,000 plan sponsor respondents to PLANSPONSOR’s annual Defined Contribution Services Survey. 

 

However, that option was significantly more appealing to micro and smaller employers.  Mega employers were more inclined to do so via some kind of third-party advice provider (42.1%), while large and mid-size plans were somewhat more inclined to do so via their DC plan provider.  That said, there was a distinct and noticeable trend across market segments toward offering help. 

Beyond the particulars of participant-level advice, nearly two-thirds of plan sponsor respondents—and nearly half of even the largest programs—now rely on the services of a financial adviser.  Larger programs, notably those in the large and mega segments, were significantly more likely to claim that their adviser’s fee arrangement was based on a flat fee/retainer (61% and 60%, respectively), while micro and small plans were more inclined to cite adviser fees based on plan assets (54.2%, and 59.6%, respectively).  Mid-size plans were split nearly evenly between those two options in the arrangements they had in place.   

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Significantly, there was movement in every market segment away from fees based on plan assets and toward some form of flat-fee arrangement. 

When it comes to evaluating their advisers, plan sponsors put the highest priority on service to the plan committee/sponsor over plan participants, a finding consistent with prior years.  In fact, industry knowledge (doubtless to be deployed in the service of the committee/sponsor) outpaced participant service.  Transparency of fees was ranked below service to plan participants, but it moved up sharply in priority from a year earlier—and it was well ahead of reasonableness of fees.

Menu Driven

The number of investment options offered rose slightly in this year’s survey; 21.4 from 19.5 a year ago (the median number rose from 17 to 18), and they generally were higher across all market segments.  Moreover, the average number held by participants also edged up—6.3 in this year’s survey from 5.3 a year ago—while the median rose to 5.0 from 4.5 in the 2009 survey.  This, too, was up across the board, though the increase was more pronounced among smaller plans.

This year’s plan sponsor respondents were, in aggregate, predisposed toward an annual review of plan investments, but there was a great deal of disparity based on plan size.  For example, nearly half (47.4%) of micro plans conducted that review once a year, but those in the small market were as likely to do so on a quarterly basis as once a year.  Mid-size plans were four times as likely (60%) to conduct a quarterly review as an annual one, and large plans three times as likely to do so (60% versus 20.4%).  Those trends were largely in keeping with the findings of the 2009 survey. 

Most of this year’s respondents indicated they had an investment committee for their DC plan, though larger programs were significantly more likely to fall in that category.  For example, more than 90% of the respondents at mid-size, large, and mega plans did, and more than 80% of those in the small category did, while roughly 60% of micro plans did not.  Committees composed of non-employees only were a distinct minority, while those consisting of internal employees only dominated the results.   

Not surprisingly, there was a strong correlation between the existence of a written investment policy statement (IPS) and those investment committees, with roughly 90% of plans mid-size and above claiming to have one, while only about a third of micro programs did.   

However, despite their prevalence on the investment menu, only about a quarter of responding plans said that that IPS specifically covered target-date funds and their underlying funds.  On the other hand, a full third of this year’s respondents did not know if their IPS covered those offerings.

ING to Shed 400 Jobs

ING Groep NV has started laying off 400 people in its U.S. insurance operation, preparing to sell the unit in an initial public offering, Dow Jones reported.

The Dow Jones report said the ING staff reduction plan eliminates the unit’s individual retirement wholesale distribution channel that sold annuities through broker/dealers and also affects CitiStreet, which it acquired from Citigroup and State Street Corp. in 2008. According to the news account, the cuts amount to a 5% reduction at the company’s U.S. unit, which will employ about 7,600 people when the layoffs are finished.

The chief executive of the U.S. operation, Rob Leary, announced the cuts in a memo to employees alongside a “renewed operational plan” to boost sales and trim back administrative costs at the unit, which sells life insurance and retirement products, Dow Jones said.

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In addition, ING is eliminating 200 open positions. “The loss of jobs is concerning for all — especially in this economy at this time,” Leary wrote, according to Dow Jones. “We are committed to treating our departing employees with care and respect.”  A spokesman said the cuts “were part of ING’s efforts to sharpen its strategic focus and reduce administrative expenses as it prepares for a U.S.-focused IPO.”   

Earlier Wednesday, executives of the parent company made a long-awaited announcement that it will most likely sell off its insurance operations in Europe and the U.S. in two separate IPOs (see ING to Separate Insurance Operations).

ING is being forced by the European Commission to sell them and nearly halve its balance sheet in return for getting approval for the multi-billion euro rescue it received from the Dutch government at the height of the financial crisis, the news report said.  The selling of the insurance units, which it expects to complete before the end of 2013, will transform ING into a merely Europe-focused bank, Dow Jones said. 

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