A Timely Discussion With the CFP Board

Kim Hayes, who serves as a director for the CFP Board, talked with PLANADVISER about adviser industry turnover, the need to improve diversity and the opportunities afforded by professional certifications.

During a recent interview with PLANADVISER, Kim Hayes, director of corporate relations for the Certified Financial Planner (CFP) Board, took time to reflect on the past 18 months, as the United States and the world have faced tremendous challenges—some caused by and others merely exacerbated by the coronavirus pandemic.

As Hayes observes, the pandemic hit working women especially hard, as women account for nearly 3.8 million net jobs lost since February 2020, according to data from the U.S. Bureau of Labor Statistics (BLS). Fast forward to August 2021, Hayes observes, and the gender disparities in the pandemic’s impact remain.

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The government statistics show that nearly all the women who returned to the labor force in June were unemployed and looking for work—that is, they were not merely sitting on the sidelines and waiting out the pandemic. They wanted to and needed to work but could not find employment before securing a new job in June.

Given her role in promoting the goals and objectives of the CFP Board, Hayes says she sees these statistics as a real wake-up call for the financial services and investment advisory industry.

“Where should women pursue stable, post-pandemic employment?” Hayes asks. “Well, those of us in the advisory industry know how meaningful a career in this sector can be, and we know the enduring power of financial advice.”

Hayes points to survey data her organization collected recently that shows more than half of female CFP professionals indicated strong career satisfaction. Additionally, they were more likely than their male counterparts to report high personal satisfaction with critical skills, including confidence in working with clients and the ability to earn client trust.

At the same time, Hayes notes, her organization’s survey data shows CFP professionals reported a 78% increase in the volume of client inquiries as the pandemic progressed. Americans have been seeking financial advice amid the pandemic and recovery uncertainty, she explains, creating opportunities for more individuals, including and especially women and people from more diverse cultural backgrounds, to join the profession.

“We have all also seen the statistics about turnover in the financial advisory industry, with as many as 40% of advisory professionals expected to retire within the next five to 10 years,” Hayes says. “With respect to my organization, we feel that the CFP designation can really be an important part of the transition to a younger and more diverse adviser industry.”

On this point, Hayes can speak from direct experience, as prior to joining the CFP Board, she was the director of financial planning at Waddell & Reed Financial Inc. in Shawnee Mission, Kansas, where she led financial planning activity and coordinated training efforts for advisers. Hayes previously served as a financial planning consultant at the firm and worked in financial planning and education planning service roles at other firms in Kansas.

Hayes earned her CFP certification in 2003 and has since been actively involved with the financial planning profession. She says financial planners who attain the CFP designation have many options, including starting their own business or joining a large service provider or a small independent firm. Increasingly, part-time and fully remote positions allow for flexibility that might be attractive to broader groups of people.

“When I started in this industry, so many people thought the only way to do business was as a sole practitioner running your own firm all by yourself, more or less,” Hayes observes. “Now, we have moved a lot more toward a team-based structure, in part because a person working by themselves just cannot scale and maintain their practice in today’s highly competitive environment. So many teams are adding new financial planning capabilities, even if that is not what the lead adviser or advisers are doing with their time. This balanced approach should help to make the industry more inclusive.”

Hayes says there’s a very strong demand in the industry for the CFP designation, and she sees two primary reasons why.

“The first is that busy and growing firms are looking for people who are willing to make a significant professional investment themselves,” Hayes says. “Going through the rigorous amount of study that it takes to earn the CFP designation really proves you have that depth and breadth of knowledge needed to serve clients in an evolving industry.”

The second, she notes, is the aforementioned concern about adviser industry turnover and a lack of sufficient succession planning.

“Firms are stepping on the gas pedal so that they can create good succession structures and keep their clients’ assets in-house,” Hayes says. “We have seen a lot of firms adding more services to meet growing client demand, such as virtual advice centers and call centers that are staffed and supported by CFPs.”

Hayes says the Regulation Best Interest (Reg BI) framework now being enforced by the U.S. Securities and Exchange Commission (SEC) has also had a growing influence on the industry.

“The demands of Reg BI really emphasize the planning aspect of the adviser-client relationship,” she says. “Being able to prove how you got from point A to point B, from the client’s situation to the actual piece of advice given, is crucial, and CFP professionals can be very helpful on that front.”

Antitrust Issues Scuttled Aon-WTW Combo. What Comes Next?

Regulators cited the elimination of competition in filing a civil lawsuit to halt the union of Aon and Willis Towers Watson. As significant consolidation occurs across the financial services industry, some wonder whether similar issues could arise again.

Art by Bill Mayer


Though Aon and Willis Towers Watson (WTW) called off their proposed union after the Department of Justice (DOJ) raised antitrust concerns, experts say merger and acquisition (M&A) activity in the financial services industry appears poised to continue, especially among middle-market companies.

While the two firms managed to secure approval for the deal from the European Commission, the DOJ had filed a civil lawsuit—the first of its kind under the Biden administration—opposing Aon’s proposed $30 billion acquisition of WTW on antitrust grounds.

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The suit argued that the deal would lessen competition across five markets: actuarial services for single-employer defined benefit (DB) pension plans; the operation of private multicarrier retiree exchanges; health benefits brokering for large customers; property, casualty and financial risk brokering; and reinsurance brokering. The combined firm would have enjoyed more than a 40% market share in each of those markets, according to the lawsuit.

The DOJ concerns centered on the elimination of competition between Aon and WTW that could hurt innovation and adversely impact customers, says William Kovacic, former chairman of the Federal Trade Commission (FTC) and a professor of law and policy at George Washington University Law School.

“The fear was that the two firms in selected insurance markets competed against each other, and the merger would have extinguished that rivalry with adverse effects on pricing and quality,” Kovacic says. “This is a concern that’s ascended in prominence in recent years and that has been underscored by new leadership at the FTC, by Congress and by the president.”

A Biden Priority

President Joe Biden in July issued an executive order endorsing a whole-of-government effort to promote competition in the American economy, encouraging antitrust agencies to vigorously enforce antitrust laws.

Given the likelihood that the administration would be willing to fight a protracted legal battle, Aon and WTW decided to call off the deal in July, rather than spend months battling the Department of Justice in court. In the end, it’s unclear which side would have won.

“The delay [caused by a court battle] is a real consideration,” Kovacic says. “In this instance, they’d probably be thinking that they wouldn’t have an answer for perhaps a year, and they didn’t want to wait.”

Aon and Willis had argued that their combined business would accelerate innovation within the aforementioned markets and lead to more competition, but Kovacic says regulators zeroed in on this deal due to the size and market domination of the players, who represented the second- and third-largest insurers in the markets (after Marsh McLennan, which owns Mercer).

Given the administration’s stance, Kovacic says deals of a similar magnitude will likely face more scrutiny going forward.

“Bigger deals are going to get a closer look,” he says. “The regulators are going to say more about what they think is an unacceptable level of concentration. Aon–Willis is a good example of the type of transaction that the Department of Justice will examine much more carefully and in a more demanding way going forward.”

Doug Melamed, a professor at Stanford Law School and former acting chief of the DOJ’s antitrust division, has a similar outlook for large deals.

“Clearly, we are looking at an administration—including both the Justice Department and the FTC—that is going to be more aggressive than its predecessors have been,” he explains. “And by predecessors, I mean going all the way back to the Clinton administration.”

While this failed deal could discourage some other large mergers, Kovacic says, others may go forward, prepared to take their case to court.

“There are some companies that will not walk away when they’re sued,” he says. “They will say, ‘We think [the Department of Justice] is wrong, and we’ll see what a federal judge has to say.’ You need a couple of those decisions to form a more reliable idea of where the boundaries are.”

The Federal Trade Commission announced in August that it’s so behind on its required reviews of deals worth more than $92 million, it wanted to remind companies that its failure to immediately challenge potential deals was not an “approval” or “clearance.” The agency said companies that moved forward with deals without getting approval are “doing so at their own risk” and the agency could take further action.

Smaller Deals Likely to Continue

While the size of this deal caught regulators’ attention, experts say the smaller deals that have been a prominent feature of the M&A landscape for the past decade appear set to continue.

“It’s very likely you’ll see more mergers,” says R.J. Lehmann, a senior fellow at the think tank International Center for Law & Economics. “There’s a lot of money moving around in the system and interest rates remain low. M&A is still very hot.”

M&A activity in the retirement advisory space has reached record levels in each of the past three years, and there were 22 transactions in the first quarter of 2021 alone, according to a recent report by Wise Rhino Group.

Much of that activity has taken place in the middle market, and it is doubtful that the Justice Department will interfere with such deals, sources say.

“A merger of smaller firms could well be pro-competitive, because they’re not likely to become monopolies,” Melamed says. “They’re trying to achieve economies of scale and bring together assets. It’s less likely to be motivated by a quest for market power.”

The number of small players in the insurance industry means that there’s plenty of room for continued consolidation among the smaller firms—and acquisitions of the smaller firms by bigger ones, he adds.

“For the past 20 or 30 years, companies like Gallagher, Aon and Marsh have been scooping up the smaller brokerage operations for years, and that doesn’t look like it’s going to slow down at all,” says J. Paul Newsome Jr., managing director, equity research, at Piper Sandler. “If you’re talking about selling insurance to the dry cleaner on the corner, there are thousands and thousands of possible people that could sell that product.”

Tech, Economics and Demographics

Meyer Shields, an analyst with Keefe, Bruyette & Woods, says the need for economies of scale to compete—especially as technology becomes even more vital to success—will continue to drive M&A activity among smaller players throughout the financial services industry and adjacent sectors, such as insurance and benefits consulting. The number of retirement plan recordkeepers, for example, has fallen by more than half over the past decade, and asset managers are also quickly rolling up their businesses.

In addition to technology needs, demographics are also factoring into the trend, as Baby Boomer business owners consider their next move, Shields says.

“Some of those independent shops are starting to consider ownership succession, particularly now ahead of higher capital gains taxes,” Shields says. “There’s just so much opportunity and likelihood for continued consolidation right now that most of the world will look exactly like it did before the [Aon–WTW] deal was announced.”

Other sources agree that the failed Aon–WTW deal may have little immediate impact on the benefits and insurance consulting industry.

“The main thing is that if you have a relationship currently with Aon or Willis, it’s not going to be disrupted,” Lehmann says. “Alternatively, if the deal had gone through, some accounts might have been shed, due to conflicts of interest. If you were dealing with them before, you’re probably happy you don’t have to concern yourself with a change now.”

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