Tax-Advantaged Accounts Are Critical

Most investors (83%) say 401(k) and other tax-advantaged accounts are extremely (43%) or very (40%) important to a comfortable retirement.

The Wells Fargo/Gallup Investor and Retirement Optimism Index survey found 69% of respondents say it is extremely or very important that the president and Congress find ways to financially encourage every company to offer a 401(k) savings option and to financially encourage all Americans to participate in their employer’s 401(k) savings option. 

Sixty-seven percent say it is extremely or very important for leaders to seek ways to enhance the role of the 401(k) as a retirement savings investment. Sixty-six percent say it is extremely or very important that the president and Congress should allow Americans with 401(k) retirement savings to obtain more quality investment advice and should allow Americans more investment flexibility with their 401(k)s.

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The survey also found 68% of nonretirees indicate a 401(k), individual retirement account (IRA), Keogh, or other tax-advantaged retirement savings accounts will be a major source of their retirement income—the highest percentage of the five alternatives offered.

At the same time, 27% of nonretirees say Social Security will be a major source of their future retirement income—the lowest percentage of the five options. This contrasts sharply with what current retirees say are their major income sources: More than half of current retirees say Social Security is a major source of their retirement income (54%), while 32% say the same about 401(k) and other tax-advantaged accounts.

Consistent with this anticipated shift away from future dependence on Social Security, 58% of investors think it unlikely that the system will be there for today’s younger Americans when they retire. At the same time, 76% think strengthening Social Security for younger Americans should be a top national priority over the next four years.

Wells Fargo/Gallup conducted the survey November 9 to 17, with a random sample of 1,024 investors.

Survey results are available here.

How to Create Effective Client Surveys

Not sure how clients feel about your services? Try sending a survey.

Surveys are a great way to determine client satisfaction and also gauge whether your clients will refer you to others.

As a general rule, surveys should be sent to clients once or twice a year, Sarah Simoneaux, retirement services industry consultant of Simoneaux & Stroud Consulting Services, said during a Transamerica Retirement Services webinar. In addition, the sender should determine how clients prefer to receive surveys and other company information. Once the preferred form of communication has been determined, Simoneaux suggests storing it in a database and informing all staff.

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Even if clients rate your services as “very good,” you are still vulnerable to losing business, Simoneaux cautioned; your business should strive for all “excellent” ratings.

The survey should ask clients whether they would refer your business to others and should also ask clients to disclose what you do best and worst. In addition, employees should be asked what they like most and least about the business. In order to make the employee feedback effective and honest, Simoneaux suggests owners leave the room during feedback meetings.

After establishing what your business does best, tell people on your website. Do you respond quickly to clients and potential clients? Are transactions processed within 24 hours? Can retirement plans be converted in 10 days? Prospective clients may not know this unless you advertise it on your website, Simoneaux said.

 

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