Failure to return phone calls was the most common reason for high-net-worth (HNW) individuals to leave their financial services company.
Tag: Client satisfaction
Raymond James led in investor satisfaction among 19 full service investment firms, according to a study from J.D. Power and Associates.
Clients want more than numbers from their advisers.
It seems that nearly everyone today is feeling the pinch of the current economy.
A survey said 87% of investors have a high degree of trust in their adviser, but a majority are dissatisfied with the fund industry.
The path to business success in the retirement plan adviser world is paved with good relationships, according to new Fidelity Investments research.
More than half (57%) of wealth management clients are not advocates of their advisory firms, and over 40% do not consider their firm a "trusted adviser" to help them meet their financial goals.
What do clients really think about advisers’ services?
According to clients, more is not always better when it comes to meeting with their advisers.
As adviser client relationships move from one that revolves around picking investments to one more focused on personal counseling and education, it’s important to maintain trust.
Nearly half (42%) of plan sponsors do not have a relationship with a financial adviser.
The most common mistake made by consumers in the adviser selection process - accepting marketing information as accurate.
Clients want to know they are on their way to achieving life goals, not investment performance.
Independent advisers claim that new clients who previously worked with brokers lack proper planning documents.
Lack of communication can be extremely damaging to an adviser-client relationship, and is a frequent reason clients leave their adviser, a new survey says.
A survey conducted for Putnam Investments found 15 million workers age 45 or over are providing financial support for an aging parent or adult child, and that is altering their retirement plans.
The good news is that retirees appear to be quite content with their existing adviser relationships — all the more reason for advisers to establish those connections prior to retirement, according to a new report.