Tag: Client satisfaction

What do clients really think about advisers’ services?

According to clients, more is not always better when it comes to meeting with their advisers.

As adviser client relationships move from one that revolves around picking investments to one more focused on personal counseling and education, it’s important to maintain trust.

Nearly half (42%) of plan sponsors do not have a relationship with a financial adviser.

The most common mistake made by consumers in the adviser selection process - accepting marketing information as accurate.

Clients want to know they are on their way to achieving life goals, not investment performance.

Independent advisers claim that new clients who previously worked with brokers lack proper planning documents.

Lack of communication can be extremely damaging to an adviser-client relationship, and is a frequent reason clients leave their adviser, a new survey says.

A survey conducted for Putnam Investments found 15 million workers age 45 or over are providing financial support for an aging parent or adult child, and that is...

The good news is that retirees appear to be quite content with their existing adviser relationships — all the more reason for advisers to establish those connections prior...