RESEARCH |
2024
PLANADVISER Retirement Plan Adviser Survey
The 2024 Retirement Plan Adviser Survey sheds light on the criteria that advisers prioritize in fund and recordkeeper selection and reveals which companies advisers most like to work with.
Reported by PLANADVISER
Providers
Voya Financial
| Qualified plan adviser votes | 47 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 28% | ||
| Somewhat favorable | 26% | ||
| Not favorable | 47% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 27% | ||
| Worked with several times | 16% | ||
| Worked with a few times | 29% | ||
| Worked with once | 29% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Overall service to small plans ($5mm – $50mm) | 11 votes | ||
| Payroll integration | 6 votes | ||
| Quality and consistency of client service teams | 6 votes | ||
| Adviser sales and marketing support | 5 votes | ||
| Enrollment materials, support and processing | 5 votes | ||
| Mobile apps and offerings | 5 votes | ||
| Participant call centers and phone support | 5 votes | ||
| Participant website and online tools | 5 votes | ||
| Value for price of recordkeeping services | 5 votes | ||
| Fee clarity, accounting, disclosure or benchmarking | 4 votes | ||
| Plan design flexibility and customization | 4 votes | ||
| Statements | 4 votes | ||
| Web tools and functionality for advisers | 4 votes | ||