RESEARCH |
2024
PLANADVISER Retirement Plan Adviser Survey
The 2024 Retirement Plan Adviser Survey sheds light on the criteria that advisers prioritize in fund and recordkeeper selection and reveals which companies advisers most like to work with.
Reported by PLANADVISER
Providers
ADP Retirement Services
| Qualified plan adviser votes | 57 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 2% | ||
| Somewhat favorable | 16% | ||
| Not favorable | 82% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 10% | ||
| Worked with several times | 23% | ||
| Worked with a few times | 42% | ||
| Worked with once | 25% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Payroll integration | 7 votes | ||
| Fee clarity, accounting, disclosure or benchmarking | 4 votes | ||
| Overall service to micro plans (<$5mm) | 4 votes | ||
| Regulatory or compliance support and services | 3 votes | ||
| Value for price of recordkeeping services | 3 votes | ||
| Adviser sales and marketing support | 2 votes | ||
| Enrollment materials, support and processing | 2 votes | ||
| Overall service to small plans ($5mm – $50mm) | 2 votes | ||
| Participant call centers and phone support | 2 votes | ||
| Quality and consistency of client service teams | 2 votes | ||
| Service to MEPs or PEPs | 2 votes | ||
| Statements | 2 votes | ||
| Web tools and functionality for advisers | 2 votes | ||