RESEARCH |
2024
PLANADVISER Retirement Plan Adviser Survey
The 2024 Retirement Plan Adviser Survey sheds light on the criteria that advisers prioritize in fund and recordkeeper selection and reveals which companies advisers most like to work with.
Reported by PLANADVISER
Providers
John Hancock Retirement Plan Services
| Qualified plan adviser votes | 52 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 27% | ||
| Somewhat favorable | 29% | ||
| Not favorable | 44% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 22% | ||
| Worked with several times | 19% | ||
| Worked with a few times | 39% | ||
| Worked with once | 20% | ||
| Highest Rated Areas of Service | |||
|---|---|---|---|
| Overall service to micro plans (<$5mm) | 14 votes | ||
| Plan design flexibility and customization | 11 votes | ||
| Enrollment materials, support and processing | 10 votes | ||
| Adviser sales and marketing support | 8 votes | ||
| Financial education and wellness resources | 8 votes | ||
| Overall service to small plans ($5mm – $50mm) | 7 votes | ||
| Participant call centers and phone support | 6 votes | ||
| Quality and consistency of client service teams | 6 votes | ||
| Regulatory or compliance support and services | 6 votes | ||
| Fee clarity, accounting, disclosure or benchmarking | 5 votes | ||
| Mobile apps and offerings | 5 votes | ||
| Statements | 5 votes | ||
| Web tools and functionality for advisers | 5 votes | ||