Fiducient Promotes Goss to President

He will succeed Mark Wetzel in the role and report to Sabrina Bailey, named CEO last year.

Fiducient Advisors, a retirement plan and investment advisory affiliate of NFP, an Aon company, has promoted Mike Goss to the role of president, the firm announced Tuesday.

Goss, a managing partner and member of the executive team will succeed Mark Wetzel, who has been in the president and managing partner role since 2006. Wetzel will be retiring effective May 3, according to Fiducient.

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In the new role, Goss will lead the firm’s business development and marketing efforts along with working with current and future clients; he will also maintain his current role as chief revenue officer, according to the announcement.

Mike Goss

The moves come amid recent changes for the firm. In July of last year, Fiducient named CEO Sabrina Bailey to head the firm. She joined from the London Stock Exchange Group plc, where she was global head of investment and wealth solutions. Meanwhile, at the end of last year, affiliate firm NFP was acquired by Aon plc, though with the arrangement NFP is continuing to operate independently under the new parent, according to the firms.

Goss’ promotion is part of “a natural progression that we set out a few years back for succession planning,” he says, noting that there will be no change to the firm’s operating model, and he will continue “helping the firm grow” in accordance with CEO Bailey’s strategy. 

Goss is a co-founding member of Fiducient, having been part of the startup for Fiduciary Investment Advisors LLC, which combined with DiMeo Schneider & Associates LLC and then rebranded as Fiducient Advisors in 2021. He has advised institutional clients for more than 20 years in portfolio construction, asset allocation, investment manager oversight, fee analysis and peer benchmarking.  

“As a founding member of Fiducient Advisors, Mike’s appointment is a testament to the significant and positive impact he’s had—and will continue to have—on our people, clients, firm and local community,” CEO Bailey said in a statement. “Since co-founding Fiducient and serving as Managing Partner, we believe Mike has demonstrated outstanding support for our nonprofit, family office, corporate and governmental clients. He’s a natural choice to follow in Mark’s footsteps.”

In his role as president, Wetzel led the firm’s strategy and operations; he was also a co-founder of Fiduciary Investment Advisors with Goss, and said in a statement that his colleague is “the perfect person to fill the president position.”

Fiducient, based in Chicago, has about 215 employees and more than $309 billion in assets representing plan sponsors, endowments and foundations, financial instutions and individuals and families.

“All four business lines have been growing nicely, all organically,” Goss says. In terms of new growth areas, he notes that firm recently launched its own pooled employer plan and is coming to market with a proprietary financial wellness offering.

“We continue to see increased demand from clients that would prefer to partner with us directly on wellness,” he says. “It’s an ask we continue to receive and we wanted to create the right model for it.”

Goss also noted that the firm has been able to attract and keep advisers in part due to a compensation model “heavily focused on retention and service as opposed to business development goals,” with most clients coming via referrals.

Tech-Savvy Wealth Managers See Higher Client, Asset Growth

Advisories that leverage technology see better results both for clients and employees, according to Fidelity surveying.

Wealth advisement firms that lean into technology use show faster growth rates across both client attraction and assets under management, according to an annual best practices survey released by Fidelity Investments Monday.

In the survey of 426 advisory firm leaders, partners and technology decision-makers, Fidelity found that firms leveraging digital technology showed client growth rates of 20% versus 8% for all other firms. Meanwhile, AUM at those tech-savvier firms was up 22% versus 11% for others.

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“Firms spend significant time evaluating and introducing new technology, but it’s just one part of the equation,” says Jessica Liberi, head of platform technology for Fidelity Institutional. “Activation is equally important. A firm can only reach the full potential of its technology stack if advisers know how to implement the tools strategically selected to support them.”

As wealth management services grow in importance in part due to workplace retirement plan participants seeking more individual financial planning, a firm’s embracement and use of technology will be a key differentiator, according to Fidelity’s findings. But the industry has work to do: 36% of those surveyed work at firms designated as “digitally empowered” as compared to 64% who don’t.

Fidelity designated digitally empowered firms as those who use statistical clustering analysis based on advisers’ responses about their firms’ use of technology. Factors that differentiated services included the use of technology to create unique client experiences, quickly implementing new tech-driven features, evaluating tech-based strategies and needs and providing adequate training and resources to advisers regarding technology.

Client Services

Technological capability is playing a major role in servicing clients both quickly and efficiently, according to the report.

Among firms designated as “digitally empowered,” 66% report that their clients view their processes and work flows as efficient, as opposed to 39% at other firms. In addition, of advisers at tech-savvier firms report clients view their websites as easy to use, as opposed to 47% at other firms.

More readily available online access for clients was shown in the following areas:

Likelihood of:

More Digitally Empowered

Others

Offering clients access to financial and other information via client portal and/or mobile app

80%

57%

Sending text messages or push notifications about managing finances, market volatility or other topics

64%

27%

Offering online learning tools including videos/tutorials and calculators

60%

33%

Providing interactive and/or digital client experiences including transactions, requests and chat

53%

27%

Time Savings

Another key finding of the report was the ability for technology to save an adviser’s time on routine tasks, opening up more time for clients and prospecting.

More broadly, advisers at more digitally empowered firms were found to be more productive and efficient, reporting AUM per adviser of $172 million versus $117 million at other firms, and with 163 clients per adviser at tech-savvy firms versus 143 clients per adviser at other firms.

Meanwhile, digitally empowered advisers showed greater efficiency across processes including:

Efficiency in:

More Digitally Empowered

Others

Money Movement

76%

47%

Trading and Rebalancing

71%

37%

Account Maintenance

69%

34%

Customer Onboarding

60%

36%

Financial Planning

52%

32%

Finally, Fidelity noted more career satisfaction among advisers at tech-forward firms. Among those in that group, 81% expressed satisfaction with their firm versus 59% for all other firms.

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