Financial wellness programs are typically paid for out of
the company’s general budget, but if plan sponsors need another way, they might
look in the Employee Retirement Income Security Act (ERISA) or even their own summary
plan description (SPD).
Travis Freeman, president of Four Seasons Financial
Education, explains that many qualified plans are designed to permit the use of
plan assets for some education programs, and ERISA doesn’t frown on the practice.
One prerequisite is that the program must be anchored on
retirement planning, he says. An acceptable source of such funds would be plan
forfeitures, he says. This is money left by short-term employees who paid into
the 401(k) but left the company before being fully vested. Under ERISA, those
payments may be used to pay for fees, 5500 filings or a financial wellness
program, he says.
Sean Ciemiewicz, a financial consultant and a principal at Retirement Benefits Group (RBG), notes it is difficult
to assess the return on financial wellness spending in hard-dollar terms, so close
tracking of expenses is paramount. Even with good tracking, sponsors will find there
are many other life factors that can muddle the return on investment calculation.
Employers aren’t totally in the dark, however. The desired outcomes
of a financial wellness can be tracked in a
limited way through surveys or focus groups. Employers might not be able to
filter out all the complicating variables, but they should be able to measure whether
employee efficiency improves and whether people are becoming betters users of
the 401(k).
Sponsors should set goals such as fewer loans, fewer
emergency withdrawals and so forth. Each company can decide its own metrics for
measuring success. Ciemiewicz and Freeman urge companies to formally report on results
twice a year, and to occasionally do a deeper dive and see where the opportunities
remain.
“Education helps to motivate employees. Then, employers must
take hold of that motivation to enact change among employees and keep them
accountable,” Freeman says. “This entire process is repeated year after year.
Education is the most publicized factor. However, education is an event, while wellness is a process. That’s the difference.”
By using this site you agree to our network wide Privacy Policy.
Workplace surveys routinely find more than half of employees
worry about money issues on the job; it stands to reason some of them work for
your plan sponsor clients.
A large majority of workers believe offering financial wellness is the employer’s job, and many
admit that money problems have distracted them at work. Clearly, it’s not just employees who stand to gain from
instruction on personal finance. Last year, a survey of human resource (HR)
professionals commissioned by the Society for Human Resource Management found
85% of employers believe financial stress leads to decreased productivity.
The findings are common. Workplace financial wellness
program provider Financial Finesse recently reported that 85% of employees feel
at least some level of financial stress, and Pewresearch finds at least four in 10 employees suffer angst over an approaching
retirement, usually because they have not saved enough.
“Financial stress has an overwhelmingly negative impact on
employees, and it’s something that affects almost all workers of all levels of income at some point in their
career,” says Jennifer Benz, CEO and founder of Jennifer Benz Communications.
Her firm provides support to employers on health benefit and financial security
communication programs.
Travis Freeman, president of Four Seasons Financial
Education, agrees. He feels financial wellness is “the next phase of a trend
that started about 15 years ago.”
“It began with a focus on improving physical health in the work force,” he explains. “Then
mental health was added. Then employers started to realize other issues people
faced were causing ailments—anxiety, sleep loss and depression are
often related to money.”
While he knows of no one vendor that offers help with all
three dimensions of physical, mental and financial health, programs should
cover all for employees to gain a powerful benefit, he says.
NEXT: Calling in
‘niche vendors’
Companies of any size can serve up financial wellness training,
but experts agree: A one-shot presentation is far from enough. “You can’t just
do a lunch and learn and call it quits,” Freeman says.
Each well-thought-out program will be different, tailored to
a company’s unique employee base and needs, says Benz. A small to midsize firm
may be able to create the program in-house or with help from a freelance
communications expert or small marketing firm, then kick it off at a common
meeting. These could be staffed by “niche vendors,” invited to discuss their specialty
such as debt consolidation or credit counseling.
The campaign may incorporate programs already in place at
the company but underused, she says. Large employers, on the other hand, may have
their go-to communications firm spearhead an original financial check-up campaign
directed at thousands.
“What’s important to keep in mind with financial wellness is
there’s not one way to tackle this,” Benz says. “This isn’t like health
benefits or the 401(k). Financial wellness is a much broader topic, centered on
trying to get people to take positive action in all aspects of their financial
life. The programs will look radically different at one employer than another.”
A good tool to aid sponsors in envisioning their financial
wellness strategy is “6
Steps to Bring Financial Wellness to the Workplace.” Benz’ firm, together
with State Street Global Advisors, just published the white paper, which lays
out the financial wellness implementation process, from defining what financial
wellness means for an organization to choosing the type of solution or tool best-suited
for a firm’s challenges.
NEXT: Where to start
When developing any education for a work force, the best
place to start is with the workers themselves. The plan sponsor could hold
focus groups or perform a simple survey, but a wealth of information can be
gleaned from salary and health plan data, and from 401(k) use, Benz says. “Really
dig into what’s happening with their benefits,” she says. That combined
feedback and information should help pinpoint the cause of employees’ distress.
The adviser can determine where to jump into the process. You
may, for example, already have materials on financial wellness that you can
supply. The plan provider may, too, says Sean Ciemiewicz, a financial
consultant and a principal at Retirement Benefits Group (RBG). “Most providers are doing a great job of providing the
material for the plan sponsor to use,” he says. Some companies, such as Schwab
or Fidelity, that offer their own educational programs, will work in tandem
with the plan sponsor, he says, when the programs are complementary.
One valuable role is in helping the sponsor focus. According
to Benz, targeting employee needs with just a few specific actions or programs
at a time is best. “Move the needle in that area, and then reassess, rather
than trying to tackle everything employees might possibly need help with at
once,” she says.
A manageable beginning is to hold a workshop—what Ciemiewicz’
firm often does. He collaborates with the plan sponsor, entering the process at
the data-gathering stage. “It helps us to determine the best course of action,”
he says. Workshops are customized based on employee profile and industry. He,
too, finds surveys invaluable when building a program. “These tell us what is most
important to the employees and their biggest concerns.”
NEXT: How to make an
impact
Whatever the subject, Ciemiewicz stresses the importance of
presentation—and here he doesn’t mean impressive materials. Talk about
investing and mutual funds can put people to sleep, he says. The emphasis is on
“personal,” not “finance.” “And make it fun—if you don’t, the information goes
over people’s heads in a hurry.”
Freeman, too, advises keeping the presentation
lively—especially vital with PowerPoint webinars.
After a financial wellness education session, follow up is
crucial. The goal is to change behavior, and this takes ongoing effort, from the
employee, the plan sponsor and the adviser, as well. Freeman’s firm recommends
some form of educational outreach every three to six months. Still, he says,
“education isn’t hard for plan sponsors or plan advisers—the hard part is
getting employees to use the education to make meaningful changes.” They also
need guidance and accountability throughout the year. “It doesn’t stop. It is
annual and ongoing,” he says.
Ciemiewicz concurs. From his background in marketing, he
knows inertia is hard to beat. “It takes a good six or seven times to start
getting something to have an impact or get someone to take a look at
something,” he says. “We can help a company with that, but they can do it on
their own, too, where they are regularly providing little snippets of information.”
The company can periodically send out emails or single-sheet newsletters,
discussing different financial wellness topics. “As long as it just catches
their attention, it’s going to continue to keep it top of mind,” he says.
Making one-on-one counseling available rounds out the
wellness program. As an adviser, you are free to educate and motivate. “Talking
about financial concepts is on the education side,” he notes. Especially
important is to help the employee identify bad financial habits and formulate
goals, then monitor his progress over time.
Counseling can be in person, by phone or even the Web. Four
Seasons’ CFPs “meet” with individual employees in a dedicated office where a
computer with Internet and a webcam make the connection.