Tag: Client satisfaction

MassMutual Retirement Services has hired Brian Curtin, Tapas Ghosh, and Richard Wright to join the firm’s Retirement Services sales and client management team. 

Charles Schwab’s 2011 RIA Benchmarking Study found that meeting and adapting to regulatory changes was an impediment to growth, cited by 21% of firms for the first time...

Independent investment firm Windham Capital appointed Chris Arnold as vice president, client relationship management.

Advisers are looking for an increased level of support from their broker/dealers, says a survey from John Hancock Financial Network (JHFN).

Asset International’s Strategic Insight and PLANSPONSOR have unveiled a new version of its Pathfinder provider search tool.

Pershing LLC, a BNY Mellon company, has added more than 20 providers to its ValueAlliance program.

A majority of investors do not understand the difference between suitability versus fiduciary standards, according to the J.D. Power and Associates 2011 U.S. Full Service Investor Satisfaction Study. 

Michael A. Coelho and Brenda Tarjan are the newest members of the SageView Advisory Group, an independent retirement plan advisory firm. 

Mutual of Omaha’s Retirement Plans Division will begin using Fiduciary Investment Reporting Manager (FiRM), which generates detailed investment comparisons for retirement products.

Commonwealth Financial Network has made several upgrades to its Web-based client management tool, Client360. 

Cathy Bolz is joining Bank of America Merrill Lynch's Institutional Client Relationships leadership team as an Executive Client Relationship Manager.

 The majority (76%) of married female clients make financial decisions with their spouse; whereas 39% of the men consult their wives, according to research from Brinker Capital.  

Although two-thirds (66%) of the Class of 2011 who are graduating with debt say the value of college is worth the cost, one-quarter say they would have made...

Looking at all angles of a wealthy client’s finances is undoubtedly important; one group is proposing tackling all aspects of a client's life to achieve the best outcomes.    

TD Ameritrade has started a professional development program that aims to give women in financial advisory roles the tools they need to effectively market their services to female...

The Principal Financial Group has introduced benchmarking tools and a tax credit calculator for small businesses.

Mohler, Nixon & Williams (MNW) have promoted senior managers Ryan Koch and Brad Wall to audit partners. 

Affluent investors in the Gen X demographic – between the ages of 29 and 44 – using advisers saw significantly less growth in their portfolios last year than those...

BrightScope’s CEO says there is a need in the marketplace for investors to have more quantitative data when selecting a financial adviser.  

The Dow Jones Affluent Investor Study found that advisers are not touching all the bases with their affluent investor client base, including a surprising percentage in need of...