RESEARCH |
2019
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by Harry Campbell
Providers
Charles Schwab
| Qualified plan adviser votes | 145 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 26% | ||
| Somewhat favorable | 43% | ||
| Not favorable | 31% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 30% | ||
| Worked with several times | 14% | ||
| Worked with a few times | 33% | ||
| Worked with once | 23% | ||
| Key service categories | |||
|---|---|---|---|
| Overall service to micro plans | 4 votes | ||
| Overall service to small plans | 13 votes | ||
| Participant website and online tools | 8 votes | ||
| Sponsor website and reporting | 17 votes | ||
| Regulatory and compliance support | 15 votes | ||
| Fee clarity and disclosure | 15votes | ||
| Value for price | 9 votes | ||
| Plan design flexibility/customization | 34 votes | ||
| Adviser sales/marketing support | 5 votes | ||
| Web tools/functionality for advisers | 15 votes | ||
| Fee structure for advisers | 11 votes | ||