RESEARCH |
2019
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by Harry Campbell
Providers
Voya Financial
| Qualified plan adviser votes | 222 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 21% | ||
| Somewhat favorable | 40% | ||
| Not favorable | 39% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 23% | ||
| Worked with several times | 16% | ||
| Worked with a few times | 37% | ||
| Worked with once | 24% | ||
| Key service categories | |||
|---|---|---|---|
| Overall service to micro plans | 38 votes | ||
| Overall service to small plans | 20 votes | ||
| Participant website and online tools | 19 votes | ||
| Sponsor website and reporting | 13 votes | ||
| Regulatory and compliance support | 11 votes | ||
| Fee clarity and disclosure | 17 votes | ||
| Value for price | 26 votes | ||
| Plan design flexibility/customization | 15 votes | ||
| Adviser sales/marketing support | 28 votes | ||
| Web tools/functionality for advisers | 17 votes | ||
| Fee structure for advisers | 22 votes | ||