RESEARCH |
2019
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by Harry Campbell
Providers
MassMutual
| Qualified plan adviser votes | 239 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 9% | ||
| Somewhat favorable | 40% | ||
| Not favorable | 51% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 24% | ||
| Worked with several times | 15% | ||
| Worked with a few times | 43% | ||
| Worked with once | 18% | ||
| Key service categories | |||
|---|---|---|---|
| Overall service to micro plans | 6 votes | ||
| Overall service to small plans | 10 votes | ||
| Participant website and online tools | 5 votes | ||
| Sponsor website and reporting | 4 votes | ||
| Regulatory and compliance support | 14 votes | ||
| Fee clarity and disclosure | 5 votes | ||
| Value for price | 9 votes | ||
| Plan design flexibility/customization | 15 votes | ||
| Adviser sales/marketing support | 16 votes | ||
| Web tools/functionality for advisers | 6 votes | ||
| Fee structure for advisers | 13 votes | ||