RESEARCH |
2019
PLANADVISER Retirement Plan Adviser Survey
Reported by PLANADVISER
| Art by Harry Campbell
Providers
ADP Retirement Services
| Qualified plan adviser votes | 270 |
| Overall Perception Among Qualified Advisers | |||
|---|---|---|---|
| Very favorable | 12% | ||
| Somewhat favorable | 23% | ||
| Not favorable | 65% | ||
| Plan Adviser Experience with Provider | |||
|---|---|---|---|
| Worked with many times | 29% | ||
| Worked with several times | 15% | ||
| Worked with a few times | 39% | ||
| Worked with once | 17% | ||
| Key service categories | |||
|---|---|---|---|
| Overall service to micro plans | 34 votes | ||
| Overall service to small plans | 12 votes | ||
| Participant website and online tools | 2 votes | ||
| Sponsor website and reporting | 10 votes | ||
| Regulatory and compliance support | 6 votes | ||
| Fee clarity and disclosure | 16 votes | ||
| Value for price | 9 votes | ||
| Plan design flexibility/customization | 3 votes | ||
| Adviser sales/marketing support | 7 votes | ||
| Web tools/functionality for advisers | 9 votes | ||
| Fee structure for advisers | 5 votes | ||