RESEARCH |

2019
PLANADVISER Retirement Plan Adviser Survey

Reported by PLANADVISER | Art by Harry Campbell
Survey Data
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Survey Data

Top-Rated Defined Contribution Plan Providers

Best Overall Service, Micro Plans (<$5MM) 367 votes
1 Securian Financial56.5%
2 Ascensus55.4%
3 Voya Financial39.2%
4 American Funds Distributors32.6%
5 CUNA Mutual Retirement Solutions32.0%
6 John Hancock28.2%
7 ADP Retirement Services27.6%
8 Lincoln Financial Group25.9%
9 Empower Retirement25.3%
10 Principal Financial Group21.6%
Best Overall Service, Small Plans ($5MM-$50MM) 390 votes
1 Empower Retirement51.9%
2 Securian Financial47.8%
3 Lincoln Financial Group40.7%
4 Principal Financial Group23.4%
5 Voya Financial20.6%
6 John Hancock20.2%
7 Charles Schwab19.1%
8 Fidelity Investments18.1%
9 Nationwide16.7%
10 The Standard16.2%
Best Overall Service, Midsize Plans (>$50MM-$200MM) 352 votes
1 Bank of America65.0%
2 Fidelity Investments51.4%
3 Charles Schwab33.8%
4 Empower Retirement26.6%
5 Prudential Retirement20.5%
6 Milliman, Inc.20.0%
7 Principal Financial Group16.4%
8 OneAmerica12.0%
9 The Vanguard Group, Inc.11.8%
10 T. Rowe Price9.9%
Best Overall Service, Large Plans (>$200MM-$1B) 284 votes
1 Bank of America50.0%
2 Fidelity Investments49.8%
3 Milliman, Inc.30.0%
4 Charles Schwab23.5%
5 The Vanguard Group, Inc.16.8%
6 Empower Retirement15.5%
7 T. Rowe Price15.4%
8 Prudential Retirement15.1%
9 Transamerica Retirement Solutions10.1%
10 MassMutual8.7%
Best Overall Service, Mega Plans (>$1B) 233 votes
1 Fidelity Investments52.7%
2 Bank of America35.0%
3 Milliman, Inc.30.0%
4 Empower Retirement13.7%
4 Prudential Retirement13.7%
6 Charles Schwab10.3%
7 The Vanguard Group, Inc.7.6%
8 Principal Financial Group7.0%
9 Wells Fargo6.7%
10 T. Rowe Price6.6%
Fee Clarity, Accounting, Disclosure, Benchmarking 364 votes
1 Ascensus32.6%
2 The Vanguard Group, Inc.31.9%
3 Securian Financial30.4%
4 Bank of America30.0%
5 Empower Retirement29.6%
6 Fidelity Investments28.8%
7 Charles Schwab22.1%
8 Voya Financial17.5%
9 Principal Financial Group14.6%
10 Nationwide14.3%
Web Tools and Functionality for Advisers 349 votes
1 Empower Retirement57.1%
2 Fidelity Investments27.2%
3 Bank of America25.0%
4 Charles Schwab22.1%
5 John Hancock19.4%
6 Principal Financial Group17.5%
6 Voya Financial17.5%
8 Prudential Retirement15.1%
9 CUNA Mutual Retirement Solutions8.0%
10 Lincoln Financial Group7.4%
Regulatory/Compliance Support and Services 354 votes
1 Bank of America30.0%
2 CUNA Mutual Retirement Solutions28.0%
3 Securian Financial26.1%
4 Principal Financial Group25.7%
5 The Standard24.3%
6 Empower Retirement23.6%
7 Transamerica Retirement Solutions23.2%
8 Fidelity Investments22.2%
9 Charles Schwab22.1%
10 John Hancock21.8%
Financial Education and Wellness Resources 376 votes
1 Bank of America55.0%
2 Fidelity Investments45.7%
3 Prudential Retirement35.6%
4 Lincoln Financial Group33.3%
5 Empower Retirement30.5%
6 Voya Financial25.8%
7 Principal Financial Group22.8%
8 Nationwide16.7%
9 CUNA Mutual Retirement Solutions16.0%
9 OneAmerica16.0%
Plan Design, Flexibility and Customization 360 votes
1 Milliman, Inc.80.0%
2 Charles Schwab50.0%
3 Empower Retirement34.3%
4 Bank of America30.0%
5 The Standard27.0%
6 Lincoln Financial Group25.9%
7 Newport Group25.5%
8 Prudential Retirement21.9%
9 Securian Financial21.7%
10 CUNA Mutual Retirement Solutions20.0%