PANC 2014: Advisers and Defined Benefit Plans

The retirement planning industry has long been characterized by a shift from defined benefit (DB) to defined contribution (DC) plans, but advisers still face great opportunity in serving DB clients.

Industry experts speaking on the “Defined Benefit Plans” panel presented on the second day of the 2014 PLANADVISER National Conference suggested many of the same skills are needed to serve DB plans as those required to serve DC clients. Panelist Cathy Berg, vice president of defined benefit business development for Transamerica Retirement Solutions, said there may even be less competition in pursuing new DB business compared with DC opportunities.

“When you’re out there and competing strongly in the DB space, it’s a fraction of the competition that you’ll likely be facing in serving the DC plans,” Berg explained. “You don’t have to be an actuary to be an adviser to a pension fund. You have value to add on things like the investment reviews, and there are a whole host of fiduciary services the adviser can provide to DB plan sponsors. The terminology might be different on the DB side, but it’s actually very similar work in a lot of respects.”

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Like plan sponsors helping plan participants invest for retirement through DC plans, sponsors of pension funds are seeking ways to bring more certainty and lower costs to their plan operations. This is largely a result of dramatic swings in funded status experienced by many pension funds in recent years, Berg said, adding that pension plans, like many individual and institutional investors, fell into a dark hole during the most recent financial crisis.

“We all know that the funded status of U.S. pension plans is jumping all over. With higher levels of volatility you can swing from well-funded to stressed very quickly,” Berg said. “It has truly been a roller coaster in recent years, and DB plan sponsors are desperate for more control, so that’s a big driver of opportunity for advisers.”

Panelists suggested advisers can work as if they are a quarterback on behalf of plan sponsors, helping to implement liability-driven investing (LDI) strategies or other steps on the oft-lengthy pathway to termination. Bruce Lanser, a panelist serving as an institutional consultant at UBS Financial Services, added that advisers can pursue DB business in a variety of ways—whether by prospecting new clients or leveraging existing DC relationships where there may be a DB plan present that is not yet served by the adviser.

“The common theme in the corporate plan world is, for the most part, how can I get myself out of the pension business?” Lanser said. “Administration costs are rising even among frozen plans, and so DB sponsors are seeing less and less return, so to speak, on their DB offerings. They aren’t able to use the plan to attract new employees, and the benefits are increasingly going to people who don’t work at the company anymore.”

Lanser said increasing Pension Benefit Guaranty Corporation (PBGC) premiums, both for fixed- and variable-rate coverage, are scheduled to grow substantially in the next few years. New longevity tables pending from the Society of Actuaries could also send average pension accounting liabilities up 4% to 10%, depending on plan demographics.

“These factors have done even more to change the mindset of pension plan sponsors and push them towards freezing and termination,” Lanser said.  

Panelist Lynn Esenwine, distribution vice president at Prudential Retirement, suggested that one specific area advisers can bring value to pension plan clients is in assessing the various outsourcing or partial termination options facing frozen DBs.

“In the pension world we are seeing a lot of attention being paid to the concept of total retirement outsourcing [TRO],” Esenwine said. “The adviser is in a great position to step between the TRO provider and the sponsor and ask, does making a conversion to a TRO provider really give you the solution you need? This is a question advisers can look at, helping the sponsor determine what will be the most cost-effective solution, whether that’s TRO or not. Advisers can guide the sponsors through this process—and it’s really big value add.”

Advisers should note that this type of a conversation usually occurs at the “c-suite” level, Esenwine added. “This is the type of advice and guidance that’s going to get you meetings with the treasury office and the top executive’s office,” she said. “This in turn helps the adviser build credibility and really establish a quality relationship at the company.”

Lanser said there is also a tremendous opportunity in the areas of outsourced chief investment officer (OCIO) mandates, as well as in 3(38) fiduciary investment manager mandates. These types of arrangements give advisers discretion over pension fund investments and manager-related decisions while allowing executives and HR staff to focus on their duties beyond the retirement plan—which tend to be expansive.

What's more, trusted advisers serving a client’s DB and DC needs are often turned to for other types of wealth management services sought by highly paid executives, Esenwine said. And besides, “If you’re not talking to your plan sponsors about the pension plans they may also be serving, someone else will be.”

While the opportunities to serve DB plans in new and creative ways are expansive, none of the panelists said it would be easy to actually win such opportunities. Lanser warned advisers that it’s easy to get pigeonholed as a strictly DC expert.

“Interestingly, it can be challenging even for a trusted DC adviser to earn confidence on the DB side,” Lanser said.  “Clients will want the same level of expertise on the DB side, and it's easy to see an adviser being restricted to that DC persona. So starting early and often on the DB conversations is important. You have to know the language and the lingo and be able to demonstrate the capabilities to the clients.”

PANC 2014: Technological Improvements for Advisers

As software, applications (apps) and technological devices continue to evolve, they will effectively support rather than replace retirement plan advisers.

That was the consensus among speakers on the “Technological Improvements for Advisers” panel at the 2014 PLANADVISER National Conference. To this point, plan advisers should not forget the tremendous value of in-person meetings with their plan sponsor clients and participants. “You need face-to-face to move the needle,” said Manuel Rosado, vice president and partner with Spectrum Investment Advisors Inc.

However, Hefferman Financial Services is successfully using Skype to replace some quarterly one-on-one meetings with sponsors and participants, said John Clark, vice president with the firm. “Participant education is critical to help them understand retirement readiness one-on-one and to effect changes, whether that’s improving deferrals or asset allocations,” Clark said. “We have also started using Skype to participate with participants in virtual face-to-face meetings. We believe it is important for participants to see the face of the person they are working with as opposed to ‘robo-advisers.’ By helping participants get to know us, that is a differentiator and is building closer relationships with them.”

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Video modules presented via the Internet are also an effective way to reach large corporate groups, Rosado said. To date, Spectrum has relied on clients’ production teams to create these videos, he added.

Technology can be “as complex as a new app” or “as easy as a phone call,” Clark said. The important thing is to “find technology that your plan sponsor employees are comfortable with.”

However, when using online meeting tools such as WebEx or video phone calls through Skype, keep in mind that these present “more compliance issues than face-to-face meetings because of documentation,” Rosado said.

Clark agreed, and suggested advisers make sure to document the points covered in these conversations through customer relationship management (CRM) tools such as SalesForce.

Another Web-based tool that Spectrum has used very effectively enables participants to log onto the firm’s website to schedule one-on-one meetings when the firm’s advisers visit with their company in person. “They get a reminder 15 minutes before the meeting. It beats calling or paging them,” he said.

Spectrum tried replacing paper-based documents for its plan sponsor investment committees with iPads to no avail, Rosado said. Heffernan actually has gotten its investment committees to embrace iPads by “accidentally” forgetting to bring the 250- to 300-page documents. “We didn’t give our investment committees an option,” Clark said. CRM tools paired with investment committee meetings are also very valuable; Heffernan uses SalesForce after meetings to assign follow-up tasks to its team members.

As to whether a retirement plan advisory practice should invest its own money to develop customized technology or rely on a vendor, “we want to be independent,” Rosado said. Spectrum, for instance, has developed the software to develop a fund scoring report based on Morningstar data. However, due to the complexity of target-date funds (TDFs), Spectrum is relying on third-party analysis tools. Another, different software application that Spectrum has developed conducts profitability analysis.

Technology in the Future

One technology that retirement plan advisers would like from recordkeepers that does not yet exist is an integrated CRM system that could, at the touch of a button, combine all plan data and issue comprehensive reports as opposed to multiple spreadsheets, Rosado said. “While some broker/dealers [B/Ds] and recordkeepers can harness and slice and dice that data, we are not there yet with respect to a fully integrated CRM system,” he said.

Envisage Information Systems is working on a data aggregation tool that it hopes to roll out in the next 18 to 24 months, said Christen Marsenison, vice president of client services and delivery at Envision. “We currently have an adviser portal, but it isn’t integrated.” Five years from now, Marsenison believes that technology providers will invent a way for an individual’s retirement savings data, goals and background to become centralized and portable—“enabling retirement plan advisers to develop a ‘lifecycle relationship’ with each individual throughout their entire life,” she said. 

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