Edward Jones Aims For Half Its Advisers to Be Women

The firm hopes its relaunched gender and cultural diversity programs aimed at attracting and retaining people from more walks of life to the advisory industry can help to address a major national challenge. 

Edward Jones recently announced the relaunch of a firm-wide network designed to help financial advisers who are women thrive in the business, whether they are new to the profession or industry veterans.

The network is called “WINGS,” short for the Women’s Initiative for New Growth Strategies. In joining the revamped network, advisers will gain various practice management tools, mentorship resources and “coaching designed to strengthen and advance female career trajectories at the firm.” Hundreds of people will staff the diversity effort, the firm tells PLANADVISER. 

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“At Edward Jones, more than one-quarter of our recruits are women, but the number should be higher,” observes Monica Giuseffi, principal of financial adviser inclusion and diversity at Edward Jones, while describing the new initiative she oversees. “As the dynamics of our workforce and the clients we serve continue to evolve, we must embrace diversity of thought, background and experience across our firm.”

Giuseffi and others have long been arguing this point, in reference to both the lack of representation of women and racial/cultural minority groups in the U.S. financial advisory field. She notes the relaunch of WINGS comes on the heels of a recent hiring pledge made by Edward Jones Managing Partner Jim Weddle, in June 2017. He was one of some 150 American CEOs to sign a “CEO Action for Diversity & Inclusion Commitment” to move forward and create a more diverse and inclusive work environment.

“Comradery, trust, people and confidence-building have always been the most important parts of Edward Jones’ culture,” Giuseffi says, noting she has some 16 years of personal experience with the firm. “With this relaunched program we are doubling down on the resources committed to make sure all our advisers and potential hires benefit from this culture.”

She agrees that the 15 years she spent in the field has given her an invaluable insight into the challenges faced by women advisers in the day-to-day. “Right now we see that just 19% of advisers in the U.S. are women,” she observes. “When you look at fields that intersect with the advisory space and see that 52% of accountants are women and 32% of attorneys are women, it really shows inclusion in the advisory industry is not satisfactory. At Edward Jones we aren’t shy about our goal for WINGS and the BRIDGE program, which offers very similar resources with the aim of supporting cultural diversity.”

Giuseffi concludes by stressing that the firm truly believes that improving diversity in its workforce will help draw new clients and improve the performance and resiliency of the firm for the long-term future: “Edward Jones’ goal for diversity is clear: We want 50% of our advisory staff to be women. We feel good not only about sharing that goal but also about our chances of getting to that point within the tangible future, and what it means for our business outlook. On the cultural inclusion problem, we want to see 33% diversity across the population of men and women who work as our advisers.”

Measuring Financial Wellness Program ROI Is Difficult

Ernst & Young says the best measure is employee engagement.

Organizations expect the return on investment (ROI) to justify the expense of offering financial wellness programs, but calculating that figure is not an exact science.

A better barometer, according to Ernst & Young, and one which indicates employees value the benefit enough to use it, is employee engagement.

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Among the 200 HR professionals the firm polled, 14% said they do not have a program, and half of that group have never considered it. Only 16% felt they could justify adding a financial wellness program without knowing the anticipated ROI. Among those who already offer some type of benefit, 34% felt they could offer the benefit without knowing the ROI.

Most workforce populations cross several generations with varying perspectives on personal finance, Ernst & Young notes in its survey report. They also consume information differently. To engage them, leading organizations craft a multidimensional program and formulate a targeted communications plan to foster awareness and push employees to action. With those core components in place, employee engagement can then be measured. The firm notes that organizations often cobble together financial wellness programs by offering solutions for a specific personal financial wellness need, such as retirement, insurance or student loan debt. This siloed approach leaves gaps in the program that can limit the potential of a well-intentioned benefits suite.

Among employers who do not currently offer a financial wellness program, 59% say the biggest factor they will consider is price, followed by the ease of the program (53%) and breadth of the program (44%). However, employers that do offer a program focus less on cost (35%) and more on the breadth of the program (47%) and the quality of employee communications (45%).

The survey showed that those who offer financial wellness plans saw a direct correlation to employee retention (56%), well-being (50%), and productivity (45%). Most respondents considered those the main benefits of a financial wellness program. Those without a program had a more limited vision of the potential benefits, with 50% considering it a way to encourage employees to boost retirement savings, 38% seeing it as a means to help employees boost savings overall, and 31% thinking it could lead to greater employee retention.

Maximizing ROI starts with knowing the employee base—age, career stage and income ranges. But fostering engagement depends on more than demographics. It requires a deeper understanding of workforce psychographics—how employees think and feel about money, Ernst & Young says.

Employers should ask:

  • What are employees’ money habits?
  • How satisfied are they with their current personal financial situation?
  • Do financial concerns affect their family relationships?
  • How much time do they spend worrying about their personal financial situation?

A financial wellness assessment can help uncover these more subjective beliefs and enable employers to craft targeted communications to inspire action.

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