In this role, Tolve will be responsible for the strategic direction, growth, and overall success of Mercer’s defined contribution administration, defined benefit administration, and total retirement outsourcing (TRO) lines of business. He will report to Michael Sternklar, COO and head of the Americas for Mercer’s outsourcing business, and will be based in Norwood, Massachusetts, according to a press release.

Tolve joins Mercer from ING, where he most recently served as the head of eCommerce and Program Management responsible for ING’s customer-facing technology strategy. He was previously executive vice president of Product Development and International Operations at CitiStreet, and prior to that, worked for Bankers Trust Company.

Tolve replaces Sandy McCarthy (see “McCarthy to Head Mercer’s Retirement Biz”), who will take on a new role within Mercer as Asia Pacific Business Leader for its outsourcing business, effective February 1. She will be based in Melbourne, Australia and will report to Jeff Miller, president of Mercer’s global outsourcing business.