Retirement Industry Needs to Consider Help for "Gig" and Part-Time Workers

As more employers embrace the new “gig” or “flex” economy, the ranks of part-timers, including independent contractors, will continue to rise. Will employers change their retirement offerings?

The American labor force appears to be undergoing a fundamental shift from traditional single employer, 40-hour work weeks to a more flexible, “on demand” model, according to the report “Part-Time Nation” from The Guardian’s 4th Annual Workplace Benefits Study.

As more employers embrace the new “gig” or “flex” economy, the ranks of part-timers, including independent contractors, will continue to rise. In Guardian’s latest research, employers reported that more than 82% of their workforce are full-time, permanent employees, while 13% are part-time employees (or work fewer than 35 hours) and 5% are independent contract workers. These proportions are consistent with U.S. Bureau of Labor Statistics for the past few years, where the annual average for part-time/contract workers ranges from 17.5% to 18.5%, Guardian says.

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Its research found more employers expect their part-time workforce (including contractors) to grow over the next three years. About one in three employers anticipate growth in part-time workers, while 13% expect a decrease—a net of more than 20% of employers projecting growth in their part-time workforce.

Part-time workers share a number of demographic characteristics. For example, a higher percentage of part-timers are at the two ends of the career spectrum: Younger Millennials (ages 22 to 29) who are just starting their careers and pre-retiree Baby Boomers (ages 60 and older) who are winding down. About one in four part-timers consider themselves retired from their primary career.

And, it’s not just the “gig” economy that creates a long-term financial problem for workers. Among part-timers surveyed, 36% work in the hospitality industry (e.g., waiter/waitress, hotel front desk, tour guide, amusement park attendant), 23% are employed in health care (e.g., nurse, technician, home health aide, therapist) and 20% in retail (cashier, sales associate, customer service) sectors. Another 35% combined work in the construction, financial services and manufacturing industries.

NEXT: Limited access to retirement plans and options for part-timers

Only 32% of part-time workers indicate they have access to an employer-sponsored retirement plan, compared to 69% of full-time employees. In addition, only one-quarter of part-time employees have access to an employer-sponsored medical plan versus 80% of full-timers.

With limited options at work, part-timers turn to other channels for retirement products. Guardian found roughly half have a retirement savings plan, with 16% buying annuities or individual retirement accounts (IRAs) outside the workplace.

Thirty-nine percent of Millennials cite their financial situation as their top source of stress, as do 51% of Generation X and 22% of Baby Boomers.

So, the question becomes: How can we prepare part-time employees for a financially secure retirement?

Speaking at the 2016 PLANSPONSOR National Conference, Tami Simon, global practice leader, Knowledge Resource Center, Buck Consultants, a Xerox company, said, “The higher the percentage of contingent workers grows, the offering of traditional benefits may become minimal.” She speculated that perhaps these “gig” workers will unionize or use associations to create and participate in retirement plans.

Guardian’s Douglas Dubitsky, VP and head of Retirement Product Solutions, based in New York, says if the employer has a part-time employee who can’t participate in the retirement benefit offerings, the individual can contribute to an IRA—traditional or Roth. Roth IRAs let you withdraw your money tax-free at retirement, and Traditional IRAs let you deduct your contributions from your taxable income, he notes. The Treasury Department offers the myRA program available to part-time workers.

In addition, annuities may be a viable option, depending on the specific needs of the individual. Dubitsky notes that a financial professional can counsel the individual about retirement products that can provide guaranteed lifetime income for their fixed retirement expenses, such as annuities, and help them plan for a retirement they can enjoy. "It’s important to build a holistic plan with a professional, who can share the variety of tools that they can leverage for retirement. If an employer can give insights about these offerings, and how a part-time employee can get access to these products, through educational sessions at their offices or information on its website, it would make a difference and leave a lasting impression for that employee," he says.

Dubitsky adds that if an individual has a part-time job at an employer and works part-time as an independent contractor (the employee as employer)—moonlighting income, then this individual is now self-employed and can also contribute to a Simplified Employee Pension (SEP) or a Solo 401(k) plan based on his/her self-employed income. SEP IRAs help self-employed individuals and small-business owners get access to a tax-deferred benefit when saving for retirement. With a Solo 401(K), self-employed individuals and owner-only businesses and partnerships can save more for retirement through a 401(k) plan designed especially for them. “Again, any insights that the employer can provide to the part-time individuals about the options they can explore on their own would be invaluable,” he concludes.

Investors Prefer Robo Advice with a Human Touch

Financial services firms are increasingly adopting technological tools, but consumers seem to still prefer a human face behind the machines.

Despite the advent of increasingly personalized technology entering the financial services realm, most people still prefer the human touch. That’s the conclusion drawn by a global investment survey by Legg Mason Asset Management. The study found that more than half (60%) of survey takers said that personal customer service is not only important, but it can never be replaced with technology. The sentiment transcended generations with 53% of Millennials and 65% of Baby Boomers agreeing.

Overall, 67% said “technology is a great tool, but I still want to know there’s an expert behind it guiding me.” Several respondents also reported that certain financial planning tasks like tax optimization require an expert. This was true for 64% of Millennials and 67% of Boomers. In addition, the study found that the belief that personal advice is irreplaceable is more deeply rooted in women with 65% of women sharing this belief as opposed to 55% of men.

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Still, the research found some evidence backing the steady rise of financial planning technology. Twenty-nine percent of Millennials agree with the statement, “Online tools and apps are replacing the need to speak to an advisor” compared to a net 2% of Boomers.

Legg Mason notes that “Given that Millennials are just embarking on their independent financial lives, recognizing this generational difference is vital for investment advisers or managers planning their future strategy.”

In recent years, financial services companies have responded to this demand by integrating robo-advice with personal interaction. In fact, research suggests robo advisers are not necessarily becoming a threat to the financial adviser, but rather a tool in a wide range of technology and services.

The firm found that certain financial tasks may be better achieved online as opposed to others that require personal, expert guidance. A quarter of survey participants say reviewing the performance of savings and investments is better online. Of these, however, 34% still want a human leading and technology supporting. The desire for technology decreases when it comes to complicated matters such as buying a pension or creating a comprehensive financial plan with just 14% of investors doing so online.

Legg Mason reports that “financial planning activities with the highest “pure advice” components are the most likely to be favored by survey respondents: creating a comprehensive financial plan (64%); buying a pension (61%); and looking to reduce a tax bill (58%). The firm concludes that “Interestingly, these activities may be the highest-margin parts of the investment management and advice business.”

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