Participants Need Good Choices, Education and a Focus on Income

Participants in smaller DC plans especially are not getting the same resources as their counterparts in larger plans, according to a survey.

Not only do plan participants of all plan sizes expect the majority of their income to be from defined contribution (DC) plans, they also perceive it to be the most important source of income in retirement, finds a survey from Guardian Retirement Solutions.

Respondents indicated that they expect one-third (34%) of their retirement income to come from DC plans, 24% from Social Security and 12% to come from personal savings, including individual retirement accounts (IRAs). Seventy-seven percent ranked income from DC plans as a very important income source in retirement, 62% ranked Social Security as very important, and 61% ranked personal savings as such.

For more stories like this, sign up for the PLANADVISERdash daily newsletter.

However, the survey found participants in small plans do not have the same features and investment options available to them as participants in larger plans. In terms of plan design, for example, a match is much less prevalent at firms with fewer than 25 employees than with employees of firms of all sizes. Other features which are also less prevalent in small plans include retirement income planning tools, telephone service representatives, automatic enrollment and automatic deferral escalation, and managed account programs.

In addition, smaller plans are less likely to offer target-date and target-risk funds, company stock and fixed rate accounts in their investment lineups.

“Some things we point out are not necessarily positive or negative, just things we noticed,” Douglas Dubitsky, vice president at Guardian Retirement Solutions in New York City, tells PLANADVISER. “Small plans don’t necessarily have bad options, but they don’t have the same options. Participants are overwhelmed by too much choice, but they should have a good selection.”

Dubitsky says Guardian is a firm believer in diversification of funds offered inside DC plans; the investment lineup should not be overly concentrated in one investment type. “Plans shouldn’t have a lot of funds, but they need to include core sectors,” he adds.

NEXT: Need to focus on income

The survey also reveals a lack of comprehension of terms by participants. Most participants, for example, have heard the term “contribution rate” (82%) or “vesting” (77%) or have heard about loans (75%) from their accounts. However, comprehension is lacking. For example, among those who have heard of vesting, fewer than half assert that they understand the term completely.

Only half or fewer have heard of target-date funds (50%), dollar cost averaging (45%) or target-risk funds (39%). Two-thirds of participants who have heard of target-date or target-risk funds assert they do not understand the term.

Another troubling finding of the survey is that participants are still focused on accumulated balance and not retirement income. More than half (54%) say they pay a “great deal” of attention to their account balance; only 29% pay a “great deal” of attention to how much income their balance will generate.

“Participants may have what seems like a lot of money, but they are not looking at what that translates into as income over 30 or 40 years,” Dubitsky says. He suggests that putting income projections on participant statements is a good first step, but plan sponsors need to have conversations with participants about how much income their balances will generate. During meetings or during the open enrollment period, plan sponsors can remind participants to focus on income.

NEXT: Education is critical

“Education is the key thing,” Dubitsky says, noting that in the small plan world, employees seem to have less opportunity for that. “People need to take this seriously. The average person spends more time thinking about their next car purchase or next vacation, but these things will impact folks for a shorter time frame than the 401(k).”

Plan sponsors can engage advisers for education, Dubitsky says, but providers also offer many education resources. “When employers educate, they are doing a big service to employees, and employees who take advantage of that education make better choices. A little bit of education can change the way they manage their [DC] plan accounts.”

Guardian Retirement Solutions has developed the RetirementConnect education program to help engage and educate small plan participants. This program is delivered by a Guardian Relationship Manager, who provides enrollment meeting support and helps plan sponsors develop programs to increase plan participation, participant deferral rates, and employee engagement. Participants also have access to online tools, calculators, videos and articles through a newly enhanced website.

To obtain a copy of “The Small Plan 401(k) RetireWell Study: What’s Working and Not Working for Small Plan Participants” results, visit: http://www.guardianlife.com/401kRetireWell.

Fiduciary Fears Still Adding to Passive Product Tailwind

Cerulli Associates finds “fiduciary fears” are supporting flows into lower-cost, passive products, but many plan sponsors overestimate their ability to mitigate fiduciary liability through indexed investments.

Passive funds can be compelling from a cost-of-investing perspective for Employee Retirement Income Security Act (ERISA) fiduciaries, according to new research from Cerulli Associates, but this does not mean they come without market and fiduciary risk.

“An unfortunate misconception” exists among defined contribution (DC) plan fiduciaries that low cost is equivalent to low risk from either a market or a fiduciary perspective, says Jessica Sclafani, associate director at Cerulli. This misconception is benefitting index fund providers in terms of inflows, Cerulli data shows, but could lead to some serious plan sponsor confusion and even increased litigation down the road.

Never miss a story — sign up for PLANADVISER newsletters to keep up on the latest retirement plan adviser news.

Those with investment experience know indexed products are generally as risky, or even riskier, than active products for a given asset class. Index funds as a rule seek exposure to whole markets or portions of markets—the idea being to give investors full access to the upside, which inevitably brings exposure to the downside. When markets do well for extended periods of time (like in the last four or five years in particular) it is easy to overlook this full embrace of the downside present in passive investing, tipping the balance in the perennial active versus passive debate.

This happens both inside and outside the DC industry, Cerulli explains. “What is unique to the DC industry is that demand for passive strategies is [also] being driven by the misunderstanding of many plan fiduciaries that choosing passive is a way to offload or mitigate their fiduciary liability,” Sclafani explains. “Countering the demand for passively managed funds has been a difficult task in the face of strong domestic equity returns and is not a challenge unique to the DC industry.”

Cerulli finds asset managers, especially those depending on profits from actively managed products, “are keenly aware of the ongoing fee compression in the DC industry, with nearly one-quarter citing cost concerns and fund expenses as a major challenge to their DC business.”

NEXT: Regulatory attention drives indexing 

Cerulli says, in light of a shifting regulatory agenda and plan sponsors’ “hyper-focus on plan costs and fees, and more frequent examples of DC fee-related litigation,” it should not surprise readers that many plan sponsors describe feelings of fear and general unease regarding DC plan management. Indeed, investment and administrative cost concerns are continuously cited as the top worries for plan sponsors when making DC plan decisions.

“While the Department of Labor explicitly directs plan fiduciaries to determine whether plan fees and expenses are reasonable, many plan sponsors cite a lack of clarity regarding the definition of “reasonable” as a source of unease, Cerulli warns.

“Fiduciary liability ranks as the second-most important factor for plan sponsors when making DC plan decisions,” Cerulli finds. “This is undoubtedly a reflection of the nearly 40 lawsuits levied against ERISA plan sponsors during the past decade. According to Cerulli survey data, more than half of plan sponsors cite the potential for lawsuits as a ‘very important’ factor when making DC plan decisions.”

In a related trend, Cerulli reminds plan sponsors that they “have a fiduciary responsibility to be aware of their purchasing power because the inefficiencies across investment vehicle and share classes can be material.” By both regulators and service providers, plan sponsors are being urged at every opportunity “to ask whether they are large enough (by plan assets) to qualify for an institutional share class or alternative vehicles that carry lower costs,” such as collective investment trusts (CITs).

These findings are from the October 2015 issue of The Cerulli Edge – U.S. Edition. Information on obtaining Cerulli reports is here

«