Retirement Industry People Moves

PCS Retirement names new COO; Cohen & Steers appoints global real estate head to CIO; The Standard names TPA sales director; and more. 

Art by Subin Yang

PCS Retirement Names COO

PCS Retirement LLC has appointed Zohar Swaine to the role of chief operations officer (COO), reporting to Mark Klein, CEO. Zohar will spearhead the development of the operations and technology infrastructure in support of growth strategies.

“We are fortunate that in Zohar we have an executive with a strong track record of delivering client-centric operational excellence and technological innovation,” Klein says. 

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Swaine brings over 20 years of corporate strategy and wealth management experience to PCS. He most recently founded and served as president of Mink Hollow Advisors, a wealth management strategy consulting firm serving broker/dealers and wealth management technology firms. Prior to Mink Hollow, Swaine served as managing director of institutional strategy and product for TD Ameritrade.

Swaine says he looks forward to contributing to the organization’s “fiduciary DNA and client-first mentality,” particularly in the areas of technology, operational data and predictive analytics.

Cohen & Steers Appoints Global Real Estate Head to CIO

Cohen & Steers has named Jon Cheigh, executive vice president and head of global real estate, as chief investment officer. He succeeds Joseph Harvey, president of Cohen & Steers, who has held the position of CIO since 2003 and was recently appointed to the company’s board of directors.

Cheigh remains head of global real estate and will continue to focus the majority of his time on managing the real estate team, process and portfolios. As CIO, he will provide guidance and oversight to all Cohen & Steers investment teams and facilitate deeper interactions across the department.

Cheigh joined the Cohen & Steers U.S. Real Estate team in 2005 as a research analyst after spending a decade as a real estate analyst and acquisition specialist. He was promoted to portfolio manager in 2008 and was made head of global real estate in 2012.

The Standard Names TPA Sales Director

The Standard announced the hiring of Rita Taylor-Rodriguez as TPA [third-party administrator] sales director for retirement plan services. She will be responsible for growing sales with TPAs around the nation.

Taylor-Rodriguez has more than 30 years of experience in the financial services industry. She has held sales executive positions as well as roles as regional channel manager and brokerage manager. She has a 10-year history with The Standard as a regional director of sales from 2007 to 2017.

Taylor-Rodriguez holds the Certified Plan Fiduciary Advisor and Fi360 Accredited Investment Fiduciary designations, along with FINRA Series 6, 63, 26 and 65 licenses. She is based in Magnolia, Texas. 

“We are thrilled to have Rita’s energy and expertise back at The Standard,” says Joel Mee, senior director, retirement plan sales. “She brings an invaluable level of retirement plan industry experience, along with a keen understanding of third-party administrators and how we can best partner with them.”

PGIM Investments Announces Multiple Hires in Marketing and Tech

PGIM Investments has made senior-level hires across its marketing and technology functions, while expanding the roles of two senior executives.

Ray Ahn, previously of Capital Group/American Funds, joins PGIM Investments as global chief marketing officer, and Indy Reddy, previously of Citi Private Bank, joins PGIM Investments as global chief technology and operations officer.

Ahn will lead the marketing strategy and marketing team expansion for the retail intermediary channels in both the U.S. and internationally. At Capital Group/American Funds, Ahn led the firm’s build-out of its international marketing function, as well as led product marketing teams in the U.S. He previously held marketing roles at ProShares, T. Rowe Price and BlackRock.   

Reddy will lead the build-out of the technology platform to support the firm’s global expansion plans, overseeing teams spanning fund administration, transfer agency and client service. He previously held senior technology roles with Credit Suisse and Deutsche Bank.

Additionally, Jim Devaney, previously head of sales distribution, has assumed the role of U.S. head of distribution, expanding his responsibilities to include both U.S. intermediary sales and U.S. national accounts. Kimberly LaPointe has assumed a newly created role as head of PGIM Investments International. She previously held the position that Devaney has just assumed. In her new role, Kimberly will be based in London and will focus on growing overseas business.

Big Providers Focused on Retirement Income—Just Not Annuities

To guarantee or not to guarantee? For some of the leading recordkeepers and investment managers, that’s not a question they necessarily want to answer.

Fidelity has revealed a new solution set aimed at helping participants effectively spend down their defined contribution (DC) retirement plan assets, both for 401(k) and 403(b) accounts.

The firm says its retirement income solution is designed to help all employees, regardless of their level of savings, and includes three core components. These are a digital user experience that educates and assists plan participants, a customizable cash flow withdrawal strategy, and a suite of dedicated retirement income funds, all of which are being integrated into the Fidelity workplace savings platform.

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According to the firm, the digital experience and tools provide individuals with a platform to evaluate and compare various withdrawal strategies and select the option that best suits their needs. The Fidelity Managed Cash Flow withdrawal strategy is designed to complement the Fidelity Managed Retirement Funds and aims to provide a steady income payment strategy for individuals while maintaining a balance throughout their retirement. As a percentage-based withdrawal strategy, payout rates increase over time and are updated annually.

Finally, the Fidelity Managed Retirement Funds are a new set of mutual funds designed to be part of an employer’s 401(k) or 403(b) plan fund line-up for retirees. The funds, which provide an age-appropriate asset allocation mix that becomes more conservative over time, are designed to complement a withdrawal and payment process that help to deliver a sustainable income stream in retirement.

Talking through this development with PLANADVISER, Dave Gray, head of workplace retirement offerings and platforms, says the time has come for the DC plan industry to embrace its future role as the main retirement income vehicle for the American workforce. Gray notes that in 2019, more than half (55%) of retirees on Fidelity’s platform are keeping their savings in a plan past the first year of retirement.

“What is most impressive about that number is the fact that it has spiked since 2015,” Gray says. “Just four years ago, the number was closer to 45% of retirees. So clearly, in the past couple years we have seen the beginnings of what we expect will be a big trend of retirees and pre-retirees preferring to leverage their workplace retirement plan as a means for retirement income.”

The causes of this are varied, but one big factor is that employers have grown more comfortable with retired employees staying in the plan. They have increasingly come to understand that serving retirees helps to maintain the benefits of economies of scale for the whole plan population. And there is also the growing idea among employees that help with retirement income should be part of a holistic benefits package.

“We spend quite a bit of time talking these days with plan sponsors about the income challenge,” adds Eric Kaplan, head of target-date and 529 products for Fidelity. “They acknowledge that their workforce is aging and that retirement income has become an important topic of discussion. And for the participants there are also advantages. They keep the fiduciary protections and generally the pricing of their investments is going to be better in the plan context.”

Gray agrees with that assessment, adding that many plan sponsors are proud of the work they have done to build and deliver effective retirement benefits.

“They feel proud and a sense of accomplishment about the work they have done in recent years to get their plans into great shape—all the due diligence and the governance efforts,” Gray explains. “Many of them want to make sure plan participants can continue to benefit from that hard work, even after they have left full time employment at the company.”

The approach being taken here by Fidelity is notable in that it does not include guaranteed income products such as annuities. Gray and Kaplan note that Fidelity acknowledges that annuities can be very effective tools for people entering retirement, and, obviously, for those people who feel they want guaranteed income as part of their retirement spending strategy.

“When it comes to retirement income and annuitization, this is actually a far more complex set of decisions for a given individual than accumulation,” Gray says. “On the savings sides, we know the tried and true formulas. On the spending side, we are not at that point. And so, one of the challenges of annuities in DC plans is the risk of putting in place an attempted one-size-fits-all strategy that is not sufficiently tailored. To the extent that participants want guaranteed income, we think that is best left out of the plan context.”

To be clear, Fidelity believes information about annuities should be linked to the retirement planning conversation in the workplace. In fact, the firm has services that help participants understand and access appropriate annuity options. But Gray and Kaplan say this approach is distinct from trying to create “in-plan guaranteed income.”

Toni Brown, senior defined contribution specialist at Capital Group, home of American Funds, agrees that retirement income is the next frontier of innovation in this space. However, as Brown sees it, so much of the discussion has been centered around guaranteed income and annuities, and while that makes sense to some extent, guaranteed income products are not the only important part of this conversation. In fact, given the various challenges associated with bringing annuities into DC plans, Capital Group’s perspective is also that annuities are better sitting outside of plan.

“Many plan sponsors offer an annuity bidding platform that is linked to their plan, but it technically sits outside of the plan for a number of important reasons,” Brown explains. “Under this approach, in the plan, you then select the TDF be very effective to and through retirement. Sponsors should also then consider adding an option specifically built for those people who will be taking money out regularly.”

Speaking on the same set of topics, Pat Murphy, CEO of John Hancock Retirement Plan Services (JHRPS), says he sees “DC retirement income” as one of the next big collective challenges for the industry to overcome. For its part, Murphy says, JHRPS is driving full steam ahead on creating solutions and services to meet the decumulation challenge. For example, the firm is working on adding a drawdown tool to the adviser managed accounts it creates in partnership with Morningstar.

“We are also starting to change the way that we frame the retirement income discussion in the first place,” Murphy says. “It’s not a question of interest in retirement income solutions. Of course everyone wants to have income in retirement. What it actually takes to make a real retirement income plan is to look at your projected expenses and get more sophisticated about what are the absolutely mandatory expenses versus potentially discretionary expenses, and to understand an individuals’ unique longevity risk profile.”

Murphy goes through a host of questions that must play into building an effective retirement spending strategy: “How do you want to live in retirement? Do you want to travel or do you want to sit on your front porch and watch the world go by? Neither is right or wrong, of course, but it matters a lot for planning purposes. Are you going to retire in downtown New York City? Or are you planning to live in a state that has no income taxes and a relatively low cost of living? What is your health picture? Do you have diabetes? Cancer risk? What about your spouse’s health? All of this goes into a spending road map.”

Murphy also highlights the increasing interest in phased retirements among employees and employers alike as having an impact on retirement spending strategies.

“We serve 150,000 employers and millions of employees globally, and those employers sometimes have a hard time finding talent to replace people leaving their workforce,” Murphy says. “We increasingly see and we advocate for retirees being successful by working part time, both to remain connected and also to meet their expected income needs.”

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