The enhanced kit was designed to help TPAs streamline the plan installation process and increase ease of use by simplifying and grouping related questions and incorporating funding and Web site applications. MassMutual says these new applications reduced an average of four signature requirements.
The kit also includes all necessary documents to complete the plan installation process, helping plans as they transition to MassMutual Retirement Services. John LaRoche, director of TPA and new business operations, added that since its initial launch in 2008, the kit has undergone an annual review that aims to incorporate industry best practices and efficiencies as well as feedback from TPAs, advisers and sponsors.
“MassMutual Retirement Services is committed to providing TPAs, advisers and sponsors with the best plan installation service in the marketplace today,” said Gary Stamborski, vice president of TPA and new business operations. “The new kit is just one way we are striving to exceed the expectations of everyone involved throughout the plan installation experience.”