According
to a study from Hearts & Wallets, the trial of a new financial services
provider is often driven by life events. One in five (19%) investors who tried
a new provider was influenced by at least one life event, usually a move or job
change.
Laura
Varas, Hearts & Wallets partner and cofounder, notes that life events can
be a powerful influence for taking financial actions, although financial
professionals and friends and family are more common influencers for investors.
She suggests better understanding of the different influences for financial decisions
and how they may combine will help financial services firms and advisers better
serve clients.
According
to the study, three out of four people who married or had a child averaged two
actions within 12 to 18 months, such as increasing general savings and
insurance purchases (life, health or long-term care). New parents are more
likely than newlyweds to make an immediate investment in a college savings plan,
while newlyweds are more likely to take quick steps to change their investment
mix, purchase insurance and increase retirement savings. Pre- and post-retirees
are twice as likely as those still in the retirement savings accumulation phase
to try a new financial services provider after receiving an inheritance.
For
an annuity purchase, a financial professional was the top influencer (46%),
followed by friends and family (23%), an attorney or accountant (11%) and a
life event (7%). When it comes to increasing retirement savings, the study
found friends and family were the biggest influencers (30%), followed by
financial professionals (22%) and life events (19%).
The study analyzes
attitudes and behaviors of investor lifestages from age 21 through
postretirement and is drawn from the Hearts & Wallets Quant Panel Database.
The Quant Panel serves as the engine for Hearts & Wallets annual reports as
well as emerging trend analysis and consists annually of more than two million
data points from 85 families of savings and investment questions asked during
40-minute interviews of 5,500 U.S. households.
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The IPS document can address a range of
investment concerns from advisers, said Linda Boone, founder, president and chief
compliance officer of Lubitz Financial Group, during a recent webinar
sponsored by fi360 and IPS AdvisorPro, an fi360 unit. Common issues include clients
who are reluctant to revisit their investments after the financial crisis; the
adviser’s need for a formal process for having such conversations; and a useful,
repeatable process to help the ongoing investment conversation.
The document can also be a useful component in an institutional retirement plan, where it can offer a
solution to a number of issues in the current environment, Boone says, from
greater regulation and increasing fiduciary standards to the demand for more transparency.
She points out that this formal and written
document—a guide to how to handle money—is not a contract but a directive from the client to the
adviser, which documents key understandings and agreements.
Even with the improvements an IPS can bring to the investment process, advisers should not rush to try to
make the IPS watertight concerning the specificity of share classes in a plan
under the Employee Retirement Income Security Act (ERISA), says Duane Thompson, senior policy analyst at fi360. He points to the widely followed case of Tibble vs. Edison, recently designated for partial review by the U.S. Supreme Court, as an important example and warning.
Thompson feels that even with the initial district court ruling that utility company Edison International failed to adequately investigate the availability of institutional share classes for investments on its plan menu, he is not convinced
plan fiduciaries should force the issue in the IPS. “Just as an investment
fiduciary is asking for trouble by getting too specific about the funds or
securities it selects for the plan or retail client other than asset classes, I
think it is also problematic if the IPS is overly specific about expenses—such as always seeking the lowest-cost shares,” he tells PLANADVISER.
There is
no one true way to draft an IPS, according to Thompson. “Each court case is a
facts-intensive analysis,” he says, adding that for a host of reasons other
investments may be considered prudent. “As a cardinal rule of thumb, though, and
as Boone mentioned in the webcast, a plan fiduciary should never put a promise
to do something in the IPS that he or she is not sure they will be able
to keep.”
Increasing Liability?
It’s
commendable for an investment committee to seek institutional share classes,
Thompson says. “But if it puts language to that effect in the IPS and ends up
not performing the necessary due diligence, or not properly documenting its decisions, then it
runs the risk of increased liability,” he cautions. “It’s helpful to note that
the appeals court in Tibble stated retail class shares are not categorically
imprudent, because there are many other relevant factors that a fiduciary must
consider in selecting investment options.”
Thompson points
out that an IPS drafted in a way that focuses solely on costs may, on its own,
be imprudent. “The courts also noted in Tibble that nothing in ERISA requires a
fiduciary to scour the market to find and offer the cheapest possible fund,” he
says. “Conversely, if plan-governing documents or the IPS is silent on cost,
that doesn’t mean it’s off the hook. A company may still run the risk of being
held in breach for not investigating the availability of institutional class
alternatives, IPS or no IPS, if the plan’s investment options are overly
expensive when benchmarked to comparable plans.”
Boone
notes there is one part of people’s fear of lawsuits that can be addressed
easily. The statement must be qualified, Boone says. “It is not in fact a good idea to put things in
writing—if you cannot deliver them,” she agrees. “If you stipulate what the IPS
should do, and you do it, it is a litigation protector.”
She stresses that the IPS should
not contain anything the adviser cannot in fact deliver. “In 1990,” she
recalls, “we didn’t have rebalancing software.” With nothing more than Excel
spreadsheets, it took “forever” to rebalance a portfolio, and so she never
included anything about rebalancing in the IPS at the time because she was
afraid of being unable to live up to that commitment. When software came to the
market that answered this need, she says, she felt confident she could incorporate
this into the IPS.
“Frankly, in every client
relationship with fiduciary standing an IPS is called for by governing laws,” Boone says.