According to the Cogent Research 2011 Investor Brandscape report, to be released this month, about one in five (18%) investors who closed an account last year did so because of a desire to consolidate or simplify accounts. Fourteen percent said their actions were the result of moving or rolling over retirement assets to another provider.
In addition, 12% cited either fees or the fact that they needed the assets for another purpose. A press release said notably, the proportion citing rollover activity as their reason for closing an account, doubled last year compared to the previous five years, and the proportion citing a need to access account funds tripled.
The net result is that the total number of accounts dropped from 3.54 per household in 2009 to 3.29 accounts in 2010.
“Providers have long known that they would need to step-up their game if they hoped to keep their fair share of the billions of dollars in retirement assets about to become un-tethered. Well, the game is not only on, the competition just got tougher given that fewer accounts are up for grabs,” said Meredith Lloyd Rice, Senior Research Director and author of the report, in the press release.
Among those who closed accounts, 15% reported closing a Fidelity Investment account, 11% closed a Wells Fargo/ Wachovia Securities account, and 10% closed either a Merrill Lynch or E*Trade account.
Additional account closures by distributor include:
- Morgan Stanley Smith Barney, 8%;
- TD Ameritrade, 8%;
- Charles Schwab, 7%;
- Ameriprise, 6%;
- Vanguard, 6%;
- T. Rowe Price, 5%;
- ING DIRECT/Sharebuilder, 5%;
- Edward Jones, 5%;
- JP Morgan Chase, 5%;
- AXA Advisors, 3%;
- Scottrade, 3%;
- John Hancock, 2%; and
- UBS, 2%.
The report is based on a nationally representative survey of 4,000 American investors with at least $100,000 in investable assets.