Integrating Technology Can Improve Operational Efficiency

Outsourced technology integration can boost productivity and efficiency for RIAs by up to 30%, according to NFP Advisor Services Group.   

The study examined the impact that outsourced technology integration can have on the business of independent registered investment advisers (RIAs).  Commissioned by NFP Advisor Services Group and conducted by Aite Group, the study concluded that outsourced technology integration tools provide significant benefits to RIAs, including improved productivity and efficiency, that can boost adviser revenues by up to 30%.

RIAs’ current level of technology integration across applications averages below 50%, according to NFP.  Without a fully integrated platform, advisers are losing an average of two days per week for operational tasks such as data reconciliation, performance reporting, and fee billing, the study claims.Supporting staff lose more time without integration, spending three times as many hours on operations as on client acquisition and prospecting.

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NFP contends that in a fully integrated environment, the time spent on operations can be reduced by almost one full day per week for advisers and by 40% for support staff. Because larger firms employ more support staff, inefficient operations pose an even greater burden on RIAs once they reach a certain size.  Firms with assets under management between $100 million and $500 million could regain an average of 114 days of time previously allocated to operational activities from supporting advisers when they move to a fully-integrated technology environment.

Complete study results are provided in a white paper, titled, “RIA Technology Integration: The True Opportunity Cost of Inefficiency,” available here.   

NFP Advisor Services Group is a business segment of National Financial Partners Corp. (NYSE: NFP), a provider of benefits, insurance, and wealth management services.Aite Group polled 146 RIAs in March 2011, approximately two-thirds of whom employ a hybrid model.  At least 15% of participants were included in each of the following levels of assets under management: less than $30 million, $30 million-$99 million, $100 million-$499 million, $500 million-$999 million, and more than $1 billion.   

BofA Wins Suit Regarding use of Proprietary Funds

A federal court has dismissed all charges against Bank of America for allegedly breaching its Employee Retirement Income Security Act (ERISA) fiduciary duties by using proprietary funds in its 401(k) plan investment lineup.

Several participants claimed that BofA favored its own funds and that the fees for the funds increased unreasonably after the company acquired Nations Bank.  

Most of the claims were dismissed as time-barred under ERISA’s six-year statute of limitations on fiduciary breach claims. Even though the plaintiffs contended that a new violation occurred each month when participant contributions were deposited into the allegedly offending funds, the U.S. District Court for the Western District of North Carolina ruled that the conduct of which plaintiffs complain is the initial decision to invest in bank-affiliated funds, and cannot be recast as a failure to correct an omission. Further, U.S. District Judge Max O. Cogburn Jr. wrote, ERISA does not impose any obligation on fiduciaries to revisit their initial decision to include bank-affiliated funds in the plan lineup; rather, it prohibits and makes actionable a plan fiduciary’s decision to engage in a prohibited transaction.  

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Cogburn Jr. added: “the court can find no continuing obligation to remove, revisit, or reconsider funds based on allegedly improper initial selection. If that were the case, the limitations imposed by Section 1113(1)(a) would be meaningless and expose present Plan fiduciaries to liability for decisions made by their predecessors – – decisions which may have been made decades before and as to which institutional memory may no longer exist. Indeed, such a determination would turn Section 1113(a) on its head, making Section 1113(1)(b)’s open-ended period of repose for failure to correct omissions also applicable to failure to correct affirmative acts, which are clearly controlled by Section 1113(1)(a)’s close-ended period of repose.” 

The court noted that in 1999, a project team was formed by the Corporate Benefits Committee (CBC) to evaluate various issues relating to the 401(k) plan, including its selection and use of proprietary investment options, processes for paying expenses, and investment performance and fees. The team found that the plan’s procedures for selecting and monitoring investment options complied with fiduciary standards, that the performance and expenses of the mutual funds in the 401(k) plan’s lineup were reasonable, and that the administrative expenses paid by the plan complied with all regulatory requirements.   

According to the opinion, since at least 2000, 401(k) plan participants were provided with disclosures about the plan, including the funds included in the plan and related fees. In addition, participants in the plan receive copies of the Summary Plan Description (SPD) when they become eligible to participate in the plan, and periodically. Since at least May 2000, the summary plan description has consistently set forth a description of each of the funds. Several SPDs also advised participants that “Banc of America Advisors, Inc., an affiliate of Bank of America, N.A., performs investment advisory and other services for Nations Funds, and receives fees for such services.”  

On their claim as to the Columbia Quality Plus Bond Fund, the only bank-affiliated fund added to the plan’s lineup within the six-year period immediately preceding the filing of the initial complaint, Cogburn Jr. found none of the plaintiffs actually participated in that fund; therefore, they lack standing to pursue a claim.  

The case is David, et.al. v. Alphin et.al.

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