Ascensus Revamps TPA Support Services

Ascensus has created client service teams to work exclusively with third-party administrator (TPA) partners and to deliver technology enhancements—including a new TPA website portal.

Other new offerings made available to TPA clients include new capabilities to automate quarterly TPA payments from plan assets; updated plan administration guides; online training via webinars and self-paced modules; and additional plan update and transaction features.

James Racine, appointed during 2016 to the new role of vice president of TPA relationship management, observes that TPAs play a key role in helping many U.S. workplace retirement investors maximize their success.

“We’ve always valued the role that TPAs play in helping people save for the future,” he notes. “Organic sales, acquisitions, and new branded partners opening up TPA products have created a need for even more support for this channel. We’re happy to make the investment in these key partnerships.”