Industry Pros Highlight Necessity of Auto Retirement Savings

One retirement plan industry professional warned legislators that improvements in retirement readiness tied to the Pension Protection Act have mostly run their course.

Speaking at the U.S. Senate Committee on Finance hearing, “Helping Americans Prepare for Retirement: Increasing Access, Participation and Coverage in Retirement Savings Plans,” Alicia H. Munnell, director of the Center for Retirement Research at Boston College, noted that more than half of working-age households are at risk of inadequate retirement income, and with declining replacement rates from Social Security, employer-sponsored retirement plans become much more important.

She pointed out that provisions in the 2006 Pension Protection Act (PPA), such as automatic enrollment and automatic contribution escalation, have helped boost employer-sponsored plan participation and savings levels. “However, the effects of the PPA appear to have played themselves out,” she said, “and today fewer than half of participants have access to auto-enrollment, and a much smaller fraction have auto-escalation.”

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Munnell said proposals to broaden access to potentially low-cost multiple employer plans (MEPs) may be a useful vehicle for expanding coverage, as are proposals to offer increased financial incentives to start new plans, additional incentives for auto-enrollment, and credits for employer contributions. Other proposals to encourage higher matches, less leakage, and the portability of lifetime income would have a positive impact.  

“I fear that their impact will be modest,” Munnell told the committee. “Making MEPs more accessible does not mean that employers will take advantage of the options. Policymakers have tried to close the coverage gap in the past by introducing streamlined products that can be adopted by small businesses. For example, the SIMPLE plan, which is administered by the employer’s financial institution, does not require the employer even to file an annual financial report. These simplification initiatives, however, have clearly not reversed the trend toward declining coverage.”

However, Munnell said the proposal to expand the Saver’s Credit and make it refundable has the potential for a real impact. To achieve this impact, however, low-wage workers have to make contributions to a retirement account, and at this point, relatively few do, because many lack coverage.  Expanding coverage, coupled with auto-enrollment, is the only realistic way to achieve this goal, she contended. “Many states are in the process of setting up their own auto-IRA programs, and the expanded Saver’s Credit could be seen as a matching contribution from the government that could encourage workers not to opt out once they are auto-enrolled,” she noted.

NEXT: Bolder steps needed

However, given the enormity of the retirement savings crisis, Munnell said bolder steps are needed. The two most important changes would be to make the 401(k) system work better and enact auto-IRA legislation at the national level so that each state does not have to set up its own plan.    

“The most important policy change would be requiring all 401(k)s to be fully automatic, while continuing to allow workers to opt out if they choose,” she said. “Plans should automatically enroll all of their workers—not just new hires—and the default employee contribution rate should be set at a meaningful level and then increased until the combined employee contribution and employer match reach 12% of wages. The default investment option should be a target-date fund comprised of a portfolio of low-cost index funds.”

Munnell also suggested addressing the problem of 401(k) leakages by tightening the criteria for hardship withdrawals to limit them to unpredictable emergencies; raising the age for penalty-free withdrawals from 59 1/2 to at least 62; and prohibiting cash-outs when switching jobs. Participants would retain access to their funds in emergencies through loans.

Financial incentives alone will not solve the coverage gap, according to Munnell. “We need to automatically enroll uncovered workers into a retirement savings program. Once employers are required to provide coverage either under a plan that they choose themselves or under a new auto-IRA program, they may become more interested in adopting an MEP, with its low cost and easier accessibility.”

The American Benefits Council submitted an official statement for the hearing record, describing the successes of the employer-sponsored system and the numerous opportunities to expand access and improve outcomes for employees.

The Council cited numerous recommendations from its latest public policy strategic plan, “A 2020 Vision,” including increasing catch-up contribution limits and lowering eligibility to age 45; reducing or combining the number of retirement plan information disclosure requirements; and establishing an alternative automatic escalation safe harbor for retirement plans, among other things.

The Council also identified three additional recommendations:

  • Ensure that the state and local retirement plan proposals do not undermine employer-based plans;
  • Establish fiduciary safe harbors and outsourcing rules for plan sponsors; and
  • Prevent acceleration in the decline in the defined benefit system.
NEXT: Expanding access to guaranteed lifetime income

John J. Kalamarides, head of Institutional Investment Solutions at Prudential Retirement, recommended that the Department of the Treasury and the Internal Revenue Service, in coordination with the Department of Labor, develop a safe-harbor model plan that minimizes the administrative complexities and costs of MEPs, is not subject to complex tax-qualification testing requirements, and enhances the ability of MEPs to generate positive retirement outcomes for plan participants. He shared a template Prudential would recommend for such a model.

However, he focused on the fact that very few individuals are being offered the opportunity to consider a guaranteed lifetime income option as part of their retirement plans, which is important because few workers are able to manage investment and longevity risks in retirement on their own.

He expressed support for proposals that would address concerns around the portability of certain in-plan annuity features. “Portability issues are raised when a plan sponsor decides to modify or eliminate an investment option with a guaranteed lifetime income feature with respect to which some participants may have invested.  Under the proposal, invested participants would, upon the elimination of the investment or feature, be permitted to transfer their interest to another employer sponsored retirement plan or IRA, without regard to whether a distribution would otherwise be permitted,” he said. “The elimination of issues around portability would be very helpful in addressing the concerns on the part of some plan sponsors regarding the inclusion of in-plan annuity products and the discharge of their fiduciary responsibilities under the Employee Retirement Income Security Act (ERISA).” 

Kalamarides said the challenge of encouraging employers to offer guaranteed lifetime income products to their employees as part of their retirement plan is exacerbated by the current Department of Labor rules governing the selection of annuity providers—rules that require any employer considering the inclusion of an annuity product to assess, and assume fiduciary liability for, the ability of the annuity provider to satisfy its contractual obligations. Prudential believes the burden of such assessments is more appropriately the role of state insurance regulators, not plan fiduciaries. 

“We believe the current safe harbor standard is having a chilling effect on plan sponsor considerations of guaranteed lifetime income products,” he stated. “In this regard, we support approaches identified by the Working Group pursuant to which plan fiduciaries would, on questions of financial viability, look to insurers to confirm they are in good standing with state licensing, financial solvency, auditing and reporting requirements; requirements established by the states to protect their citizens, including plan participants.”

Insured Retirement Institute (IRI) President and CEO Cathy Weatherford also said that providing clear rules to plan sponsors to encourage the inclusion of lifetime income products in workplace plans and requiring lifetime income estimates on retirement plan statements are important initiatives.

Links to witness testimony can be found on the committee’s website.

Recruiting Techniques That Work

What are the winning questions that help you winnow candidates, and what are your favorite practices?

We asked, you answered. How are you recruiting new advisers? Advisers took our survey and shared favorite questions, techniques and a few methods some peers may not have thought of.

Recommendations dominate the field for recruiting, with 87% of survey respondents saying that’s what they use. A distant second place goes to LinkedIn or other social media (33%), followed by college or university programs (27%) and other (20%), such as marketing campaigns or networking with wholesalers. In a distant last place, 13% said they turn to job-posting websites.

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Questions run the gamut, from “Describe how you are an independent thinker,” to “Tell us where you believe the retirement industry is heading,” or “What do you think you will do to impact the industry?” Some advisers look to questions that might yield some personality clues: “Tell us about your hobbies.” This respondent explains, “I want to know what they are passionate about and see if they light up when answering.”

“Prove to me that you can offer value beyond funds, fees and fiduciary,” was one question, while others like to ask, “If you were not doing this, what would you be doing?”

Robert A. Kieckhefer, managing partner of the Kieckhefer Group, depends on some key questions, including one that attempts to quantify just how tough the business can be: “Are you willing to work 80 hours per week for the next three years while you build your book of business?” Kieckhefer explains just what that 80-hour week means: It’s five 14-hour days, and another 10 hours on either a Saturday or a Sunday. Two of his questions dig into the adviser’s ability to connect with people: Do you like meeting new people, and do you get a rush out of winning new business? Do you like helping people succeed and save for retirement?

NEXT: Special questions when recruiting Millennials?

“My recruiting practice with Millennials is no different than any other group,” Kieckhefer says. “If I like their answers to my questions about working an 80-hour week and eating and sleeping this business, I know what I am getting.” Other questions he asks are:

    • Can you leave your ego outside the room and work as a team member?
    • Can you deal with the fact that our team has succeeded in a difficult business and you have not made it yet?
    • Do you recognize what it takes to be a successful adviser in this competitive market?
    • What do you think your chances are of surviving as an adviser? As part of a team, or alone?
    • Do you love this business? Do you eat and sleep this business? Do you get up early to read three newspapers and get on the Internet for the news and futures? Do you check the futures at night before you go to bed?

    Some questions gathered from our survey drill into industry knowledge and background, with questions about the prospect’s potential compliance problems, GDC (gross dealer concession), business mix, any OBAs (outside business activities), or any credit/background issues. “Are you willing to do all your own lead generation?” asks a respondent. “Where are you going to find your next three clients?”

    Getting a sense for the kind of work culture someone would feel comfortable in comes up in some questions: “What’s your ideal work environment, structured or entrepreneurial?” “Please tell me a couple of stories about how some aspect of your work has made you really happy.”

    Advisers, sometimes a wild bunch, were quick to poke fun at our question about out-of-the-ordinary recruiting practices: “Hot tub,” said one respondent, or “premium scotch-tasting for small group of prospects,” said another. “Asking candidates to close their eyes and clearly define how to tie my shoes,” posted a third.

    NEXT: What about an intern?

    Jason Chepenik, managing partner of Chepenik Financial, says their most frequent recruiting technique is the use of interns, a good solution for a small, eight-person shop. “We have two right now from the University of Central Florida,” he tells PLANADVISER. “We always have one or two from the local university.” Some turn into full-time hires after their internship is over. Students receive some compensation as well as college credit.

    Chepenik says the approach is easy and low-cost, and comes with a small bonus:  “It’s fun to teach the young guns how to do business,” he says. “They’re eager to learn, and they bring this fresh energy. They’ve studied finance or marketing, but they’ve never applied it. So we get to teach them how to apply what they’ve learned in school.”

    Over the years, Chepenik says, they’ve had 35 interns. One became a full-time employee for Chepenik and is now a wholesaler in defined contribution, investments only (DCIO) for AB in Chicago. Chepenik’s cousin worked for the firm as an intern in college and now heads adviser marketing for Fidelity Investments.

    One respondent said, “We use our reputation to network.” Another said, “Nothing to report, other than personal referrals are my best source.”

    The industry has seen many changes, and recruiting is no exception. Some cited LinkedIn as a significant change, and others agreed: “There is far more use of social media.” Another mentioned that when referrals are supported by social media, it can be “an efficient way to narrow down our search.” The Internet has definitely made it easier to obtain information before initial screenings.

    Kieckhefer says his business has felt a profound impact from social media and the Internet, but they are still in a discovery phase. “These services are changing every day,” he says, making it possible to connect instantly with literally thousands of retirement plan participants and plan sponsors. While they receive a great deal of information quickly and inexpensively—news flashes, advisory reports, market updates, and personal tips—“we are still just learning how to maximize the potential of the Internet and social media,” he says.

    Our survey found that some techniques, though low-tech and pre-Internet, are still in use, and while LinkedIn is a site many turn to, it’s only one link in the chain. “Resumes don’t tell the story,” a respondent said. “[You] need to meet people! Look for those that stand out as different, not just because they look great on paper.”

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