Deals & People June 22, 2012

Vanguard CIO Retiring

Vanguard’s managing director and chief investment officer is retiring.
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George U. “Gus” Sauter announced he will leave the firm December 31. Mortimer J. “Tim” Buckley, Vanguard’s managing director, will assume the role of chief investment officer upon Sauter’s retirement.

Sauter, 57, joined Vanguard in 1987 and directs Vanguard’s global investment management groups, which oversee aggregate assets of $1.6 trillion of Vanguard’s $2.1 trillion in global assets.

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“I’ve had the privilege of working with Gus Sauter for 25 years, and he has been a valued colleague and friend,” said Vanguard Chief Executive Bill McNabb. “The entire enterprise has greatly benefited from his values, judgment, investment acumen, and ability to identify and develop the best investment talent in the industry.”

Buckley, Sauter’s successor, joined Vanguard in 1991. He has directed Vanguard’s Retail Investor Group since 2006, and served as the firm’s chief information officer from 2001 to 2006.

Buckley earned his bachelor’s degree in economics from Harvard University in 1991, and a master’s in business administration from Harvard Business School in 1996.

 

Products June 22, 2012

Schwab Rolls Out 28 Workflows for Independent Advisers

Charles Schwab made available 28 universal workflows in the Schwab OpenView Workflow Library through Schwab Intelligent Technologies.
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In order to help advisers gain efficiency in their business practices the workflows, which are sequences of operations, cover critical aspects of managing a successful investment advisory practice, including lead generation, client onboarding, service requests and business operations.

The workflows complement the customer relationship management (CRM) customized versions currently available and are free to download for advisers who custody assets with Schwab Advisor Services. They are applicable no matter which CRM system an adviser uses, as well as to advisers who do not use a CRM.

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Workflows are road maps that guide advisers and their staff along a consistent, efficient route for common office tasks, according to Neesha Hathi, senior vice president of technology solutions for Schwab Advisor Services. “We know that technology by itself isn’t enough to help advisers achieve maximum efficiency and scale,” Hathi said. “It needs to be married with consistent business practices and processes—that’s the role that workflows play.”

The Workflow Library, available on SchwabIntelligentTechnologies.com, has an enhanced user interface, which offers an intuitive process to help the adviser select workflows—customized workflow instructions for his specific CRM are downloadable. In addition to the 28 universal workflows, the Workflow Library has five workflows customized for advisers who use Junxure CRM and five workflows for advisers who use Salesforce CRM.

Advisers interested in learning more about the value of workflows in their practice can download the white paper Embedded Workflows: The missing link in your business practice infrastructure.

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