MassMutual Offers Virtual Tour of Services

MassMutual's Retirement Services Division has introduced a new online virtual site visit that lets retirement plan advisers and existing and prospective plan sponsors "experience" MassMutual from their home or office.

Intended to simulate a visit to MassMutual’s headquarters in Springfield, Massachusetts, the virtual site visit gives viewers a 15-minute introduction to the people, services, and technology that MassMutual offers its retirement plan clients.  

MassMutual said the tour originates in its grand rotunda where visitors can choose six different paths and learn more about MassMutual’s offerings including: participant communications; customer service; product development; investment services; technology; and adviser support.

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“The virtual site visit enables us to share the essence of MassMutual—its financial strength and proud history—as well as the passion and commitment of our employees—with prospective and existing clients before or in lieu of a ‘live’ visit,” said E. Heather Smiley, vice president and chief marketing officer, MassMutual Retirement Services Division, in a news release. 


The virtual site visit is available at www.massmutualrsdemo.com/virtualvisit/. For best results, viewers should have a processor speed of 2.4 GHz or greater and at least 2 GB of RAM.

LTC Buyers Older, More Cost-Conscious

Purchasers of group long-term-care insurance tended to be slightly older in 2009, and an increasing number selected less costly policy features, according to a new study.

A news release from the American Association for Long-Term Care Insurance (AALTCI) about its latest annual study of the long-term care market said 37.2% of new group buyers were age 55 or older compared to 28% for the prior year (2008). Also, some 6.4% of new claims were initiated by individuals age 59 or younger. Only 1.8% of claims made against individual LTC insurance policies were by individuals age 59 or younger.

Further, the Association reported, nearly half (45.4%) of new enrollees selected daily benefit levels of $149 or less, about an 8% increase compared to the prior year.

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The Association said the most common benefit period selected remains five years. Some 66.1% of buyers selected coverage designed to pay benefits for at least five years (up from 61% the prior year). Unlike individual long-term care insurance policies where nearly half of buyers (64.5%) purchased a 5% annual inflation growth option, only 15.4% of group buyers selected this option, with 83.6% selecting an option enabling them to increase benefit levels periodically in future years.         

“Costs for health insurance and other employee benefit programs increased dramatically last year so it’s not surprising that employees were older and more cost-conscious when it came to long-term care coverage,” said Jesse Slome, executive director of AALTCI, in the news release

The research was based on an analysis of nearly 66,000 new purchasers.


More information about purchasing the report is available here

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