‘Retirement Fluency’ Not Evolving

Americans’ understanding of retirement-related topics has remained relatively flat since 2017, according to an annual study conducted by TIAA and financial literacy center GFLEC.

Adult Americans’ understanding of retirement-related topics has not evolved despite advancements in technology and access to information, according to the 2024 TIAA Institute and Global Financial Literacy Excellence Center Personal Finance Index.

As poor financial decisions often correlate with low levels of financial literacy, the findings are a cause for concern that U.S. adults consistently struggle to understand retirement-related topics, according to the findings.

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On average, U.S. adults only correctly answered 48% of the 28 financial literacy questions in the survey, a figure that has hovered around the 50% mark since the inaugural research in 2017.

Beyond teaching more financial literacy education in primary and secondary schools, authors of the report argued that policymakers should design initiatives and programs specifically targeted to Black and Hispanic workers, who display much lower levels of financial literacy.

The lack of “retirement fluency” is also a signal to employers that more education is needed on topics like Medicare, longevity and retirement income. Authors of the report included Paul Yakoboski at the TIAA Institute, Annamaria Lusardi at Stanford University and GFLEC and Andrea Sticha at Stanford Graduate School of Business and GFLEC.

TIAA and GFLEC noted that financial literacy significantly varied based on the respondents’ sociodemographic characteristics.

For example, financial literacy among women has consistently lagged behind that of men. That continues this year as there was a 10-point gender gap in the percentage of index questions correctly answered in 2024. 

Black and Hispanic Americans also scored lower than Asian and white Americans, and Gen Z respondents only correctly answered 37% of the questions.

Five questions in the 2024 P-Fin Index survey were specifically used to gauge basic “retirement fluency,” or knowledge that promotes financial well-being in retirement, focused on the following five topics: Social Security benefits, Medicare coverage of health care expenses, employment-based retirement savings, ensuring lifetime income and life expectancy in retirement.

Respondents struggled most with questions about Medicare coverage and life expectancy, as only 30% of adults had a general understanding of Medicare’s average coverage rate of health care expenses in retirement, and only 32% knew how long people tend to live upon reaching retirement age.

On the other hand, more than half of all respondents (53%) knew that annuities provide lifetime income.

As a whole, TIAA and GFLEC found that retirement fluency was low among U.S. adults. On average, respondents correctly answered two questions out of the five. Only 4% of respondents were able to answer all five correctly.

Retirement fluency was found to be linked to retirement income security, as 26% of those who correctly answered four or five of the retirement fluency questions said they are “very confident” they will have enough money to live comfortably throughout retirement, while only 7% of those groups are not at all confident.

This survey was conducted online in January of this year, sampling 3,876 individuals, ages 18 and older.

Retirement Industry People Moves – 4/18/24

Ascensus names Torgerson to lead; New York Life hires Nixon as head of group benefit solutions claim operations; Pettman joins TIFIN as chief revenue officer and president; and more.

Ascensus Names Torgerson to Lead Small Business Segment

Mary Torgerson

Ascensus announced that Mary Torgerson will join the company as its new head of small business retirement on April 29. Torgerson will report to Ascensus President Nick Good and join the Ascensus retirement line of business leadership team.

The Small Business Retirement segment serves sponsors and employers seeking savings solutions for businesses with smaller employee populations and supports Ascensus’ existing CoPilot business, Individual 401(k), Multi-SEP, SIMPLE IRA and similar plans.

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“Mary Torgerson is a proven leader with a strong track record driving revenue growth, product, and business development,” Good said in a statement. “She has an enviable track record of success and deep understanding of small business clients’ needs, and is a tremendous addition to both the business and the broader leadership team.”

Good added, “Mary arrives at a very opportune time, given news of our exciting acquisition of the Vanguard business serving Individual 401(k), Multi-SEP, and SIMPLE IRA plans. Like our own CoPilot bundled retirement solutions, these plans are at the heart of the small business retirement segment, and the acquisition dramatically enhances both our market share and momentum in this vital space.”

New York Life Hires Nixon as Head of Group Benefit Solutions Claim Operations

Orla Nixon

New York Life Group Benefit Solutions announced the appointment of Orla Nixon as vice president, head of claim operations. She will report to Scott Berlin, senior vice president of New York Life’s Group Insurance Businesses.

In this role, Nixon will lead GBS claim operations, responsible for overseeing claims strategy, optimizing operations and delivery for group disability, life, waiver and voluntary benefit claims.

“We are excited to welcome Orla to New York Life Group Benefit Solutions,” Berlin said in a statement. “Her experience strengthening claim operations through a customer-focused lens makes her the ideal candidate to lead the team as we continually drive to elevate our customers’ experience.”

Throughout her career, Nixon has overseen short-term disability, long-term disability, absence management, life and waiver claim operations. She has also led clinical, vocational, quality and compliance teams. Her most recent role was assistant vice president, group benefits claims, long-term disability at The Hartford. Prior, she served as senior director of claims at Aetna before its acquisition by The Hartford.

Pettman Joins TIFIN as Chief Revenue Officer and President

Rob Pettman

TIFIN, an AI and innovation platform for wealth, announced the appointment of Rob Pettman as its chief revenue officer and president. He will report directly to TIFIN’s founder and CEODr. Vinay Nair.

In his new role, Pettman will oversee revenue generation strategies, strategic partnerships and drive the company’s growth initiatives across TIFIN’s companies. Pettman joins the company from LPL Financial. In his 19 years at LPL, he worked in various roles across product management and wealth management strategy.

Most recently Pettman was executive vice president of wealth management solutions at LPL. In this role, he was responsible for managing LPL’s wealth management platform, including overseeing investment product distribution, advisory platforms, research, retirement plan business and relationships with product and technology companies.

“Rob’s extensive experience and deep understanding of the financial advisory landscape make him the perfect fit to help TIFIN’s growth as we enter a phase of scaling and deployment,” Nair said in a statement. “At the same time, his familiarity with adviser, asset manager and insurance provider frustrations will help us with relevant ongoing innovation.”

Axos Clearing Hires New Business Development Head

Gil Addeo

Axos Clearing, the clearing and custody arm of Axos Financial, has brought on Gil Addeo as senior vice president of business development, a newly created position. He reports to David Crow, executive vice president and head of Axos Clearing.

Addeo will be responsible for expanding Axos Clearing’s reach within the U.S. and Latin America. The addition is key to the company’s goal of expanding its services to independent brokers/dealers and RIAs. Axos Clearing currently has $33 billion in assets under management across 65 IBDs and 233 RIA clients.

Addeo joins Axos from FIS, a banking and payments technology provider, where he served as a managing director in FIS’s commercial lending division. Prior to FIS, Addeo was an executive vice president of global business development at Atlas FinTech Holdings, a financial services firm that provides specialized banking services.

Sithens Hired as a Retirement Plan Consultant at SageView

Ben Sithens

Ben Sithens has been hired as a retirement plan consultant at SageView Advisory Group‘s Atlanta office. He will work with 401(k), 403(b), defined benefit and non-qualified deferred compensation plan sponsors.

Sithens has more than 20 years of financial services industry experience and recently worked as an investment and retirement plan consultant at Alliant Retirement Services.

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