In his new role, Rouse will assume day-to-day responsibilities for managing the organization. He will represent the SPARK Institute’s mission on behalf of its members to a wide range of industry professionals, and key constituencies such as regulators, legislators and media.
“When I think of the 83 million American workers that SPARK and its member organizations represent, I know how critical SPARK’s voice is to shaping retirement policy in Washington. It is our obligation to our fellow Americans to do all that we can to help fulfill their dreams of a secure retirement. So I am honored to be able to help lead SPARK in this effort,” says Rouse.
Rouse has more than 30 years of financial service experience, primarily in the retirement plan industry. His previous retirement experience includes extensive sales and revenue growth responsibilities, analyzing and shaping legislative proposals that included direct efforts associated with educating and lobbying policymakers. Prior to joining SPARK as executive director, Rouse worked at Voya Financial Services, Fidelity Investments, ICMA Retirement Corporation and Vanguard.
“Tim brings a tremendous amount of experience, energy and, most importantly, a passion for our goal to shape national retirement policy by providing research, education and comments on pending matters related to helping millions of Americans enjoy a secure retirement,” says Joseph Ready, president of The SPARK Institute. “The Governing Board members of SPARK are excited to have Tim in the executive director role and are confident that he will continue the rich tradition at SPARK to help millions of Americans achieve retirement security through the use of workplace retirement plans.”
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The world as we know it ends in 2030. According to Brock
Johnson, president of retirement solutions for Morningstar Inc., this is when
the Baby Boomers will be aging, Generation X will be starting to retire, and
Social Security will be depleted. What’s more, he said, the U.S. doesn’t seem
to be able to revamp its retirement system in a meaningful way to cut off these
challenges.
Presenting at the 2015 PLANSPONSOR National Conference in
Chicago, Johnson explained that there is no “silver bullet” system that works
for everyone. Even if political leaders tried harder to change the system from
the top down, doing so would require significant resources and compromise—two
commodities in short supply in Washington. The good news, he said, is that our
current retirement system is a “rock solid foundation” for plan sponsors to
build on.
While he worries about the long-term, Johnson outlined five
nearer-term steps to help avert the crisis: Align plan design with core
objectives, bolster savings, personalize plans and communications, redefine
success metrics, and re-brand the value of retirement. Further, sponsors should
limit loans and improve portability to ensure that participants’ accounts grow
consistently across their careers.
The retirement crisis is a savings crisis, Johnson said, and
participants need to be able to move their focus from primary needs such as
food and housing on to secondary needs—savings and investments. The first thing
for individuals to do, he said, is to start an emergency savings fund, then reduce
debt and improve budgeting. As many as half of American workers do not budget
their money or know how to prioritize different savings goals, he noted.
NEXT: Making a difference.
One positive trend, Johnson said, is that the next
generation of savers appears to be getting on track. He suggested Millennials
and early career workers should look outside the box for innovative solutions.
There are a slew of applications (apps) that can help participants build a
budget, monitor their spending patterns, and even pull small amounts of money
into a separate account to make saving as effortless as possible. In the plan,
gaming techniques and rewards can drive better behavior, too.
“Arm our children with ‘life math’ skills,” he suggested.
Schools can adopt programs that teach students how to buy a car or a house, how
to invest and save, and give them the building blocks of a financially
responsible future.
The retirement industry needs to develop a targeted public
service announcement to incite change. Similar to how national campaigns
changed the public attitude about wearing seatbelts and not littering, he
believes that saving for the future can become the kind of automatic action
that all Americans are expected to take. From the day that participants enter
the work force, he said, they should be planning for the day they will leave
it. “Hammer home the virtues of saving for retirement.”
Bring debt into the conversation, too, he said. Americans
should strive to pay down all of their debts—mortgages and credit cards
alike—before entering retirement. That way, they will only need their savings
to cover day-to-day expenses.
Sponsors and participants need to have the right long-term
objective in mind and measure their progress against that, Johnson said. Going
after the wrong goal and using the wrong metrics will only lead to individuals
taking the wrong action steps.
NEXT: Getting the word out.
It is important that sponsors and service providers craft
the right message to reach the right person at the right time using the right
delivery channel, Johnson said. The best way to do this is by segmenting the
population, by age, gender, tenure, debt levels and whatever other variables
are available and might affect saving and spending behaviors.
Try out different messaging techniques to see what reaches
participants most effectively, he suggested. His firm sent out one email on
different days and at different times, to see which was clicked on the most
frequently. Sunday evening, at 5:00 p.m., got a 7.2%, while the same content at
8:00 a.m. on a Friday saw a 6.4% click rate.
On the participant website, removing the landing page before
the enrollment page lead to a 36% increase in engagement. The phrase” “Get my
account” led to a 42% increase in click-throughs over “Start today.”
Using an incentive—say, a raffle for a free iPad—can
motivate participants to adopt a desired behavior, as can a deadline. He gave
the example of the first 100 entrees being eligible, or all of those who signed
up by a certain time.