Michael R. McKenzie, Retirement Services Operations, is responsible for all recordkeeping processes and delivery of services for MassMutual’s Retirement Services division. He has oversight of the division’s new business implementation, ongoing account management, plan change processing, ERISA consulting services and its Participant Information Center (PIC). McKenzie joined MassMutual in 2007.
Scott Reed, U.S. Insurance Group Business and Technology Solutions, is responsible for the business and technology solutions team in the company’s U.S. Insurance Group, which provides and operates all technology and systems for MassMutual’s suite of protection and accumulation products. Reed joined MassMutual in 2000.
Heather Smiley is head of Strategic Marketing for MassMutual’s Retirement Services division, which includes plan sponsor communication consulting services, advertising and public relations, web portals and tools, market research, competitive intelligence and employee communications. Smiley joined MassMutual in 2009.