Helping DB Plan Clients Plan for 2019 and Beyond

Willis Towers Watson offers investment considerations for sponsors of defined benefit plans.

Willis Towers Watson (WTW) has outlined 10 action items for defined benefit (DB) plan sponsors to consider when planning for the next year and beyond.

First, there are tools DB plan sponsors can use to develop strategies to manage market surprises such as the global financial crisis of 2008 and 2009. According to Chris McGoldrick, head of defined benefit delegated investment solutions at Willis Towers Watson in Philadelphia, these tools include stochastic forecasting, risk-based analysis and also understanding the nuances of the plan’s liability and how that will shift and change based on capital market conditions. “We couple that with broader portfolio testing and analytics—more than risk and return metrics—such as the potential impact on capital funding or the speed at which a plan can reach termination status,” he tells PLANSPONSOR.

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WTW points out that not all asset classes, managers and strategies struggled during the global financial crisis. Some investment strategies—reinsurance, merger arbitrage and momentum—came out of the period ahead. Going forward, it’s unlikely that everything will implode at the same time, so diversity is key.

With the shift toward closed, frozen and terminated plans with the potential transfer of risk to insurers, many portfolios have loaded up on long credit bonds, reducing their return potential, according to WTW. The firm says there is a delicate balance between building a powerful return generator and managing your liabilities, and through capital efficiency and diversification, it says the appropriate balance can be achieved.

Explaining capital efficiency, McGoldrick says DB plans generally have a funding gap, and they realize they have to fill that gap with either cash or portfolio returns. They would rather use cash for other business needs. Capital efficiency includes hedging liabilities using the least amount of assets, which is cost efficient, McGoldrick says. “DB plan sponsors can build a hedging portfolio with less assets and using instruments beyond bonds, such as Treasury Separate Trading of Registered Interest and Principal of Securities (STRIPS) and other leveragable interest-rate derivative instruments,” he explains.

WTW also suggests DB plan sponsors concentrate their equity bets. The firm partnered with a number of equity managers to build high-concentration mandates and was very pleased with the results.

According to McGoldrick, a typical asset manager offers 70 to 100 stocks, and WTW asked managers for their best 10 to 20 ideas—from where they get all alpha performance. Combining these from a diversification standpoint offers a higher return with lower volatility. “We’re seeing alpha performance relative to equity benchmark with half the volatility that usually see,” he says. He adds that when taking the top 10 from an asset manager with 70 stocks, the other 60 are usually designed just to mitigate risk.

WTW also suggests DB plan sponsors be a bond market trendsetter. “If your governance structure allows, we believe there are large opportunity sets in securitized credit, banks loans and private debt. Even for the less adventurous investor, it’s worth exploring ways you can use the expanded bond universe to overcome the dwindling long credit supply or to build an attractive growth complement to equities,” the firm says.

In addition, the firm suggests DB plan sponsors revisit their financial management strategies. Sponsors may be seeing their highest plan funded status since the global financial crisis WTW points out. “If you saw your funded status nosedive a decade ago, you have a second chance at locking in your improved position. Revisit your company’s funding and accounting policies, the plan’s strategic asset allocation, and progress along your de-risking glidepath and long-term forecasts of plan financials to confirm the path you’re on is the right one for you,” the firm says.

Regarding potential annuity purchases to transfer DB plan risk, WTW says that when a plan sponsor’s investment consultant and actuary partner together, they can better define the appropriate transaction size, manage the required liquidity and identify potential asset-in-kind transfer opportunities.

McGoldrick explains that there could be a better way from a capital efficiency perspective to go out to the annuity market. For example, if a plan sponsors is trying to offload $1 billion in plan liabilities, does it make sense to go to one or more annuity providers, does it make sense to divide by individual so one provider pays half of a participant’s benefit while another pays the other half, does it make sense to transfer cash (liquidating portfolio) or do an in-kind transfer of the part they’re liquidating? He says an insurance company may want the bonds in the plan’s portfolio it may have intended to buy itself. “Getting rid of the buying and selling cycle can bring down the cost of a risk transfer transaction,” McGoldrick

He adds that DB plan sponsors need to also start to look at buying annuities for someone who has deferred his DB benefit payment, and look at the most cost-efficient way to purchase that annuity.

All types of plan sponsors are increasingly focused on reducing investment fees, WTW emphasizes the value for fees, not the fees themselves. Many of the strategies mentioned earlier might result in higher headline fees, but if they lead to significantly lower contributions for DB plan sponsors, the value-add might just be worth the higher fee.

WTW also suggests DB plan sponsors consider their governance structure. DB plan sponsors may be faced with too many investment decisions with insufficient time to vet them. The firm says DB plan sponsors are continuing to find that delegation can potentially lead to better financial outcomes, better execution and better value and also help to provide an additional layer to fiduciary documentation and oversight that is critical to supporting fiduciary decisions.

Finally, the firm suggests DB plan sponsors maintain their DB plan if it’s the right fit. McGoldrick explains that there are many things to consider in determining whether to maintain a DB plan. For example, the plan sponsors may be paternalistic in nature. The participant base may have difficulty saving on their own and the plan sponsor believes it may be important to do that for them. The plan sponsor may determine that the DB plan will be able to target more replacement income for participants.

In addition, according to McGoldrick, the DB plan sponsor may be worried about the generational transition of its workforce and having a DB plan can incent older generations to move on. A DB plan provides annuity type options for distributions which can help participants plan better for retirement income.

In some cases, according to McGoldrick, running a DB plan could cost less for the plan sponsor than a similar target retirement benefit in a defined contribution (DC) plan because of the return generating power of portfolio aggregation.

Redtail Survey Shows Increased Use of Mobile CRM Solutions

Advisers discuss the software their firms currently use, how they access client information, and how succession planning figures into the future of their practices.

Redtail Technology has published a fresh crop of results from its 2018 Gen Tech Survey, with the goal of better understanding how financial advisers and their staff are using practice management technology solutions.

The survey generated responses from 2,250 advisory industry professionals. According to the firm, 47% were financial advisers or planners, 44% were administrative employees of advisory firms, and 9% worked in technical support within a financial advisory company. To better compare generational differences, respondents provided their age and were divided into Baby Boomers, Generation X and Millennials. Baby Boomers and Generation X still make up the lion’s share of advisers and advisory firm staff, with Millennials representing just 343 respondents.

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Boomers lead embrace of mobile CRM access

Redtail researchers says Baby Boomer advisers are actually “more mobile and technologically savvy than many might think.” Notably, more than half of Baby Boomer (52%) and Gen X (58%) advisory employees access their company client relationship management (CRM) platform via mobile or tablet devices, more than Millennial advisory employees (50%).

More than half (54%) of all respondents use mobile devices and tablets to access their CRM, Redtail says. Additionally, most Gen-Xers (89%) and Baby Boomers (86%) cited little hesitation around adopting a centralized CRM solution.  

“Two conclusions can be drawn,” the survey report says. “The wealth management community is more tech savvy than the industry has previously acknowledged, and the CRM is occupying a more established position within the fintech space.”

Redtail researchers say survey results show advisory employees are using tablets and phones to access their CRM as needed, across every generation. At the same time, mobile usage still lags behind desktop and laptop usage. This indicates CRM mobility needs improvement across the industry, Redtail says.

Millennials drive broader technology use

While Boomers are more likely to use mobile connections to the CRM system, the use of technology systems in an advisers’ business negatively correlates with age, according to Redtail. In other words, Millennial respondents were found to be the biggest users of practice management and client service technology systems, followed by Gen X and then Boomers.

According to the survey, digital trading software and compliance technology are lacking in usage. Financial planning software, used by 79% of respondents, is the most commonly used technology followed. This is followed by digital client portals (57%) and risk profiling/analysis technology (51%).

By comparison, just 9% of firms reported using digital trading software, and 31% reported using compliance technology, across all generations.

Succession planning lags

Overall, Redtail finds 77% of those surveyed are not part of a succession plan, neither as a successor nor impending predecessor. While 16% of those surveyed across generations are successors, only 7% indicated they are retiring and have a succession plan in place

Simply put, firms are not addressing succession planning as proactively as they should be, Redtail says.

“Having a clearly defined succession plan in place, where younger advisors and staff are contributing toward the firm’s ongoing future success, can positively affect hiring and retention later down the road,” the analysis says. “A succession plan that addresses this is key to both new client acquisition and client retention.”

The report concludes that, amid a rapidly evolving financial services and the fintech landscape, advice providers should keep a close eye on the technology needs of staff and clients.

“The desire to implement further efficiencies into an advisory business via technology is not limited to Millennials,” the report emphasizes. “Older advisers are adopting and utilizing technology at a similar frequency as younger advisers, and technology firms can no longer afford to overlook aging firms as a target market—particularly those that need help formulating succession planning strategies.”

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