Desire for Financial Advice Is on the Rise

More Americans want financial advice, especially about retirement: A substantial majority (86%) sought out retirement-related advice, a study finds. 

The number of Americans interested in financial advice increased, to 35% from 24% in a 2013 survey, TIAA-CREF found in its third annual “Financial Advice Survey.” But even with this 11-point increase, 65% of people still say they are not interested in receiving financial advice—a precarious situation, TIAA-CREF notes, considering the majority of Americans are underprepared for retirement.

Many people who are not interested in advice may simply not understand the benefits, or what advice includes. Only 57% of individuals who are not interested in receiving financial advice are aware that it can include specific recommendations about investing, while 82% of people who are interested in advice are aware of this fact. The findings reveal that people are more and more concerned about retirement: Of those who did receive advice, 86% sought out retirement-related advice, up from 81% last year and 71% in 2012.

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As people get older, their interest in retirement-related advice increases, says David Ray, managing director, head of institutional retirement plan sales at TIAA-CREF. “This year’s survey shows that 80% of Gen Yers (ages 18 to 34) who sought advice are interested in retirement-related advice,” Ray tells PLANADVISER, adding that the numbers rise with the age of the respondent: to 90% for those ages 35 to 44, and 92% for survey respondents ages 45 to 54. Interest dips slightly, to 90%, for respondents ages 55 to 64, before a larger drop, to 78% for those age 65 and older. 

The survey found two-thirds of Americans who have received financial advice feel optimistic about their finances, and 86% act on financial advice after they receive it. Sixty-two percent of respondents report changing their spending habits after receiving financial advice, and 46% increased the amount they contribute to their retirement.

Other positive behaviors that survey respondents reported after receiving advice include making a plan for paying off loans (53%) and establishing an emergency fund (52%).

      Misconceptions As Roadblocks

      A range of misconceptions can come between investors and financial advice, the survey found. Distrust is on the rise, with 64% of respondents saying it’s hard to know which sources of advice can be trusted, up 16 percentage points from last year. Respondents also called out several other obstacles to obtaining advice, including:

      • 44% think good financial advice will cost more than they can afford;
      • 39% say the information available does not meet their individual needs;
      • 35% say it’s hard to find the time to look for financial advice; and
      • 32% are not sure what questions to ask.

      Many popular misconceptions about financial advice are just that: misconceptions, points out Eric Jones, senior managing director of advisory solutions at TIAA-CREF. “Unfortunately, they can paralyze people’s search for trustworthy advice, leaving many people disengaged with their financial futures,” Jones says. “There are many reliable, affordable sources for high-quality financial advice—including, for many people, their employer.”

      About half (52%) the survey respondents say the availability of no-cost financial advice in a benefits package would have an impact on their decision to accept a job offer.

      “Those who aren’t interested in advice may not know what it includes or how valuable it can be,” Jones says. “Sound advice begins with the adviser’s deep understanding of your situation and your financial needs and goals. Based on that, the adviser can provide recommendations on how much to save, how to diversify investments, or what financial solutions make sense for your situation. Building a relationship over time with an adviser who knows you and your financial needs can help you navigate changes over the course of your life.”

      TIAA-CREF’s third annual Financial Advice Survey was conducted by KRC Research, an independent research firm, and polled a random sample of 1,000 adults nationwide by phone between July 28 and August 7 to assess their attitudes, preferences and behaviors about receiving financial advice.

      More information can be found in the executive summary of TIAA-CREF’s study, which can be downloaded here.

      Fund Providers Foresee Growth in Bond ETFs

      Financial analytics firm Cerulli Associates finds that nearly four in 10 (37.5%) exchange-traded fund (ETF) providers anticipate strong growth for taxable bond asset class ETFs.

      Jennifer Muzerall, a senior analyst at Cerulli, explains that many ETF sponsors predict heightened interest from institutional investors—including defined benefit retirement plans—in using fixed-income ETFs over investing in individual bond securities. Their interest is primarily due to the challenges of navigating the fixed-income markets in an unfamiliar and challenging interest rate environment, according to Cerulli.

      “While individual investors predominantly favor equity ETFs year-to-date, institutions are interested in taxable bond ETFs,” Muzerall adds.

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      A recent report from Cerulli, “Exchange-Traded Fund Markets 2014: A Maturing Market with Evolving Opportunities,” analyzes asset managers that manufacture and distribute ETFs in the United States, as well as firms that offer packaged strategies of ETFs. The report finds liquidity in bond markets has started to seize up, making it harder to trade securities at reasonable bid/ask spreads. This is driving many institutional investors towards more liquid fixed-income ETFs, Muzerall explains, adding that institutional investors are using fixed-income ETFs for both strategic and tactical purposes.

      “To obtain passive exposures while constructing their core-satellite portfolio, investors may use fixed-income ETFs as changes in recent bond market conditions make it easier for firms to employ one ETF holding versus several hundred individual bond securities,” Muzerall continues.

      Cerulli says that ETF providers will be looking for additional opportunities in asset classes of interest for institutional investors. Again, taxable fixed income seems to be a particular area of interest for institutional investors, where the spread on individual securities is high so investors can take advantage of lower spreads on ETFs.

      Cerulli’s research suggests the success of an ETF provider can depend on a variety of factors, but investment performance and positive brand recognition were rated as having the highest impact on a provider's success. The vast majority of ETF providers (88%) feel that investment performance is a factor that has a high impact on the firm’s success. Three-quarters (75%) of providers feel that positive brand recognition is also a factor.

      One smaller ETF sponsor cited anonymously by Cerulli said that building their brand name was their biggest challenge in winning access to institution investors currently seeking more ETFs. The provider felt they had a fantastic product lineup, Cerulli says, “but it is hard to grow assets because they have no name recognition in the industry.”

      As a result, institutional investors can expect greater marketing and prospecting efforts not only on new ETF products, but also on new providers themselves and how their firms can deliver value to investors.

      ETF providers are also thinking tactically about how they employ their sales force and ensure that they have appropriate coverage to manage all possible channels of ETF interest. While ETFs are still primarily used by investors in the retail channel, Cerulli says firms are increasingly thinking about staffing coverage to access institutional clients.

      According to Cerulli, financial adviser adoption is rated as another main driver of ETF growth. About 82% of ETF providers rate this as a significant driver of growth in the future, Cerulli says. Providers are also very optimistic that there will be an increase of use from institutions, with 71% of providers believing institutional investor adoption will expand. Cerulli says this is a major change from last year, as only 38% of ETF providers surveyed in 2013 thought institutional adoption would be a major driver of future growth.

      In addition, 65% of the providers surveyed believe the increased use of “ETF strategist firms” among advisers and institutions will be a major driver of ETF growth. As Cerulli explains, ETF strategists are firms that are managing strategies using mostly or all ETFs for clients. Cerulli’s analysis suggests ETF strategists usually provide models to managed account programs, though some firms actually manage separate accounts. These strategies can be offered in open-end mutual funds as well.

      Almost half of ETF providers felt another major driver will be an overall increase in the popularity of passive investing among institutional investors, including retirement plans striving to reduce fees, which will also benefit ETFs. The trend of passive ETFs outpacing index mutual funds is apparent when comparing the net flows of products, Cerulli says, with annual 2013 net flows for index mutual funds amounting to $112 million and passive ETF net flows around $173 million.

      Year to date through June, passive ETF net flows are slightly lagging index mutual fund flows, Cerulli says, at $66 million versus $71 million, respectively. The analysis argues this should be viewed as a sign that, rather than drawing assets away from passive mutual funds, ETFs instead seem to be expanding the distribution and adoption of passive investing, especially among institutional investors.

      However, Cerulli says ETF providers are not overly optimistic that defined contribution (DC) and 401(k) plans will be part of the institutional growth of ETF assets—at least not yet. Many defined contribution sponsors are still concerned that recordkeeping and other challenges around intraday trading are holding back the potential for ETFs to really take off in the DC space.

      Information on how to obtain a full copy of Cerulli’s latest ETF research is here.

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