Survey Explores Unrealized Tax Credits

A report from the New Practice Labs suggests how more low-income households can realize available tax credits.

Among low-income households earning less than $26,000 that had not filed taxes in the past three years, 33% reported they did not file because they believed their income was too low. Yet within this group, 20% had earned income from work (including jobs with one or more employers, gig or freelance work, or self-employment), and 37% had at least one child in their household—factors that likely would have made many of them eligible for tax credits had they filed, according to a new report from the New Practice Lab.

The report, “Designed for Filing, Not for Families: Reimagining Tax Credit Delivery,” shares the results of a first-of-its-kind national survey to understand why so many households struggle to claim tax credits and receive the support available to them. The New Practice Lab is part of New America (formerly the New America Foundation), a Washington, D.C. organization that works to improve family economic security and well-being through the way social policy is designed and delivered.

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To gather insights, the researchers conducted a nationwide survey of 5,012 respondents—64% of whom had not filed taxes in the past three years, and 88% of whom had annual household incomes under $65,000. They also carried out a qualitative study with 25 low-income residents from Illinois, all of whom had applied for or received state benefits in the past year.

Trusted Messengers

According to the report, millions of low-income households—many of whom are not required to file taxes due to their income level—miss out on valuable tax credits each year because they struggle to access them through the tax system or do not realize they qualify. Unlike other public benefits, tax credits are only available to those who file a tax return, making the path to receiving them feel more like a compliance exercise than a support system.

The report underscored the critical role of trusted messengers in helping people navigate tax credits and government benefits. Survey respondents reported turning to at least three information sources, on average, with friends, family or neighbors (49%) and online searches (48%) the most used.

Other popular sources included the IRS website (42%), in-person tax preparers (38%) and online tax software (25%). Personal relationships were highly valued: Many respondents said they trust informal advisers like family members or friends due to shared experience and accessibility.

Even when using official or professional services, trust was often rooted in personal familiarity or reputations. While only 12% cited mail or flyers from the government as a source, nearly 70% of those who did claimed tax credits.

Preferences for receiving information varied: 57% preferred email, 47% mail (especially those older than 44), 35% text messages (more common among younger users) and 24% phone calls. Additionally, libraries, community centers and schools were mentioned by 14% as trusted sources.

Overall, the findings highlighted that people rely on layered, personal and accessible sources to make decisions about tax filing and benefits.

Collaboration is Key

Devyani Singh, the author of the report, is the data and strategic impact lead for the New Practice Lab at New America. She surmised that increasing tax credit uptake requires a multifaceted approach—there is no single solution.

People often do not file taxes due to legal exemptions, fear, confusion, cost or lack of awareness about available credits. Effective strategies, therefore, must reflect real-life circumstances: personalized, timely outreach through trusted messengers; simplified, connected systems; and supportive policies. A one-size-fits-all model will not make a significant difference.

State and local governments are beginning to innovate, and according to the New Practice Lab, it is partnering with them to pilot new strategies, enhance data sharing and create tools that make it easier for families to access the support to which they are entitled.

Court Affirms Dismissal of Intel Investment Lawsuit Over Alternative Investments

In a 2019 suit, plan fiduciaries were accused of breaching their duties of prudence by investing some of the retirement plan’s assets in hedge funds and private equity funds.

The U.S. 9th Circuit Court of Appeals has ruled in favor of Intel Corp. fiduciaries, affirming the dismissal of a long-running lawsuit alleging the inclusion of alternative investments in the company’s two defined contribution plans was a breach of their fiduciary duties.

Last week, the appeals court affirmed the U.S. District Court for the Northern District of California’s dismissal of Anderson v. Intel Corp. Investment Policy Committee et al., concluding that the plaintiffs failed to plausibly allege a fiduciary breach under the Employee Retirement Income Security Act.

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The case has an extensive procedural history that spans almost six years, including three separate complaints, as well as a decision by the U.S. Supreme Court that set a precedent to help clarify key aspects of the pleading standards that apply to fiduciary breach claims under ERISA.

Winston Anderson, a former participant in the Intel 401(k) Savings Plan, originally filed a complaint in August 2019, alleging that the plan’s trustees breached their duty of prudence by investing some of the plan’s assets in hedge funds and private equity funds. The private funds were underlying investments in custom target-date funds.

Anderson also argued that Intel breached its duty of loyalty by steering retirement plan funds to companies in which Intel’s venture-capital arm, Intel Capital, had already invested.

Failure to Prove Breaches of Prudence, Loyalty

The 9th Circuit affirmed the district court’s ruling that Anderson did not state a claim for breach of ERISA’s duty of prudence. Because prudence is evaluated prospectively and based on the methods the fiduciaries used, rather than retrospectively and based on the results they achieved, the appeals court argued it is not enough for a plaintiff to simply allege that the fiduciaries could have obtained better results; instead, they must provide some factual allegations.

According to the court’s opinion, Anderson made no direct allegation about Intel’s investment-selection methods and attempted to show a breach of the duty of prudence only through the “circumstantial route.”

In addition, the appeals court found that the district court correctly determined that Anderson did not plausibly allege that Intel’s funds underperformed other funds with comparable aims.

According to the appeals court’s opinion, Intel developed its own customized benchmarks for each asset class included in the Intel funds, which it disclosed to plan participants and beneficiaries. But rather than presenting a comparison to Intel’s composite benchmarks or to available funds with similar risk-mitigation strategies and objectives, the court found that Anderson sought to compare Intel’s funds to equity-heavy retail funds that pursued different objectives—typically revenue generation.

“As the district court observed, ‘simply labeling funds as ‘comparable’ or ‘a peer’ is insufficient to establish that those funds are meaningful benchmarks against which to compare the performance of the Intel funds,’” the appeals court wrote. “Anderson’s putative comparators were not truly comparable because they had ‘different aims, different risks, and different potential rewards.’”

The 9th Circuit also cited the Department of Labor’s 2020 information letter, which stated that “a fiduciary may properly select an asset allocation fund with a private equity component as a designated investment alternative for a participant directed individual account plan.”

While a plaintiff could make an imprudence claim by alleging that a plan invested much more in a particularly risky class of assets than other comparable plans, the appeals court found that Anderson did not allege that the hedge funds and private equity funds in which Intel invested were particularly risky, either individually or in the aggregate.

The appeals court found that Anderson failed to prove that the fiduciaries breached their duty of loyalty because the plaintiff did not plausibly allege a “real conflict of interest,” but the mere potential for a conflict of interest. The 9th Circuit agreed with the district court that Anderson did not allege that the Intel fiduciaries had any influence over any investment firm’s decision to “invest in one of the startups in which Intel [had already] invested.”

Implications for Including Alts in DC Plans

The Intel decision may provide some comfort to plan sponsors looking to provide access to private funds as part of a well-diversified retirement portfolio, according to law firm . However, the Intel litigation has dragged on for nearly seven years, which means plan fiduciaries may remain cautious.

The law firm argued that without an express statutory or regulatory safe harbor that provides a framework for a prudent evaluation of private market investments as a component of participant-directed defined contribution plans, plan sponsors could fear that offering such access could expose them to expensive and protracted litigation.

But with appropriate disclosure of the risks associated with private market investments, and the proper allocations, Debevoise & Plimpton stated that private funds can be “an important component of a well-diversified, long-term investment portfolio.”

The administration of President Donald Trump has indicated an interest in providing retirement savers with more access to private investments and is rumored to be considering an executive order to direct federal agencies to look into allowing private capital access for all U.S. retirement savers.

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