RESEARCH | February 6, 2017

2017
PLANADVISER Micro Plan Survey

Small plans are big business.

Reported by PLANADVISER | Art by Marcos Chin

Top 10 Providers

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Top 10 Providers

Clients With 7-Plus Years of Tenure With Provider
1	VALIC	71.0%
2	CUNA Retirement Solutions	69.9%
3	Correll Co.	68.0%
4	OneAmerica	62.9%
5	The Standard	62.2%
6	Newport Group	57.1%
7	John Hancock Retirement Plan Services	49.7%
8	T. Rowe Price	48.8%
9	American Trust	46.4%
10	Paychex, Inc.	41.8%

Average Participant Account Balance
1	Newport Group	$103,687
2	T. Rowe Price	$88,774
3	Voya Financial	$87,875
4	Sentinel Benefits & Financial Group	$81,316
5	Ascensus	$81,025
6	Correll Co.	$80,145
7	Fidelity Investments	$78,831
8	Empower Retirement	$77,043
9	American Trust	$74,791
10	The Standard	$70,725

Net Promoter/Recommendation Score*
1	Correll Co.	96.2%
2	BB&T Retirement and Institutional Services	94.1%
3	CUNA Retirement Solutions	89.5%
4	Sentinel Benefits & Financial Group	84.6%
5	Empower Retirement	81.1%
6	Newport Group	79.4%
7	American Trust	71.4%
8	The Standard	69.8%
9	Voya Financial	69.0%
10	VALIC	67.7%
Footnote: *Net Promoter/Recommendation Score is based on Satmetrix Systems’ Net Promoter Score methodology. Net Promoter Score and Net Promoter System are service marks of Bain & Co., Satmetrix Systems Inc., and Fred Reichheld.

Average Plan Participation Rate
1	Principal Financial Group	84.1%
2	American Trust	83.9%
3	Voya Financial	82.5%
4	T. Rowe Price	81.4%
5	Empower Retirement	80.0%
6	Fidelity Investments	79.8%
7	CUNA Retirement Solutions	77.9%
8	Nationwide	76.9%
9	Ascensus	75.9%
10	John Hancock Retirement Plan Services	75.0%

Clients Using a Financial Adviser
1	John Hancock Retirement Plan Services	72.8%
2	Nationwide	54.5%
3	Voya Financial	50.0%
4	Sentinel Benefits & Financial Group	47.6%
5	Empower Retirement	42.9%
6	Principal Financial Group	41.7%
7	Correll Co.	38.5%
8	VALIC	32.0%
9	The Standard	29.7%
10	CUNA Retirement Solutions	29.3%

Average Participant Deferral Rate
1	VALIC	7.3%
2	T. Rowe Price	7.1%
3	Fidelity Investments	7.0%
4	The Standard	6.7%
5	Ascensus	6.5%
5	Newport Group	6.5%
7	Principal Financial Group	6.4%
8	Empower Retirement	6.1%
8	Paychex, Inc.	6.1%
10	Sentinel Benefits & Financial Group	6.0%