RESEARCH |
2020
PLANADVISER Recordkeeper Services Survey
Reported by PLANADVISER
| Art by Eric Hanson
Providers
John Hancock
| DC ASSETS | |
|---|---|
| DC assets ($MM) | $168,272 |
| In plans with ≤ 50 participants | 30% |
| In plans with >50–500 participants | 30% |
| In plans with >500 participants | 40% |
| PLANS | |
|---|---|
| Total DC plans | 48,962 |
| % serviced by Third Party Administrator | 80% |
| FEE STRUCTURES | |
|---|---|
| Upfront commission (front-end load) | |
| Finder's fee | |
| Ongoing trail/commission | |
| RIA fees/Hard-dollar fees | |
| ERISA account/budget | |
| SUPPORT SERVICES FOR ADVISERS | |
|---|---|
| DC plan benchmarking | |
| Access to ERISA counsel | |
| Offers CE-eligible DC-specific training | |
| Supports Advisor Managed Accounts | |
| RELATIONSHIP MANAGEMENT (RM) TEAMS | |
|---|---|
| Average case/client load (# plans/person) | Varies* |
| Average tenure with recordkeeper | Varies* |
| Average years of experience in retirement | Varies* |
| Dedicated RMs for NQDC plans only? | |
| Dedicated RMs for 403(b) plans only? | |
| Dedicated RMs for 457 plans only? | |
| Advisers given choice of RMs to support clients | |
| NR = Not Reported. NA = Not Applicable. |
| *John Hancock's service metrics vary by plan size. For example, average client load among employees servicing small plans is roughly 70 clients/person and these employees have, on average, 6 years of experience. However, client load for larger plans is lower (10 per person) and experience is higher (i.e., 18 years). |