RESEARCH | February 20, 2015

2015
PLANADVISER Micro Plan Survey

The unique opportunities of micro plans

Reported by PLANADVISER | Art by Sam Lynn

Top 10 Providers

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Top 10 Providers

Clients With 7-Plus Years of Tenure With Provider
1	American Trust Retirement	69.6%
1	VALIC	69.6%
3	MBM Advisors Inc.	67.7%
4	OneAmerica	66.7%
5	Correll Co.	62.5%
6	BB&T Retirement and Institutional Services	61.4%
7	Transamerica Retirement Solutions	56.1%
8	The Standard	52.2%
9	The Newport Group	46.2%
10	Voya Financial	45.9%

Average Participant Account Balance
1	Voya Financial	$112,223
2	MBM Advisors Inc.	$98,093
3	VALIC	$95,660
4	The Standard	$89,253
5	Fidelity Investments	$84,114
6	Securian Financial Group	$82,630
7	Transamerica Retirement Solutions	$78,155
8	Ascensus	$75,256
9	BOK Financial Services	$74,695
10	The Newport Group	$72,816

Net Promoter/Recommendation Score^‡
1	Correll Co.	100.0%
1	The Newport Group	100.0%
3	MBM Advisors Inc.	90.3%
4	The Standard	88.0%
5	DailyAccess Corp.	83.3%
6	BOK Financial Services	80.0%
7	Transamerica Retirement Solutions	78.7%
8	Ascensus	78.4%
9	American Trust Retirement	76.9%
10	BB&T Retirement and Institutional Services	72.7%
Footnote: ^‡Net Promoter/Recommendation Score is based on Satmetrix Systems’ Net Promoter Score methodology. Net Promoter Score and Net Promoter System are service marks of Bain & Co., Satmetrix Systems Inc., and Fred Reichheld. For more information, visit: http://www.netpromoter.com/

Average Plan Participation Rate
1	John Hancock Retirement Plan Services	84.2%
2	MBM Advisors Inc.	82.8%
3	VALIC	82.0%
4	American Trust Retirement	81.3%
5	Fidelity Investments	80.3%
6	Securian Financial Group	76.6%
7	BOK Financial Services	76.4%
8	Ascensus	75.3%
9	MassMutual Financial Group	74.5%
10	Transamerica Retirement Solutions	74.3%

Clients Using a Financial Adviser
1	John Hancock Retirement Plan Services	75.0%
2	Transamerica Retirement Solutions	70.2%
3	VALIC	66.7%
4	Great-West Financial*	65.3%
5	Principal Financial Group	63.3%
6	Securian Financial Group	62.6%
7	The Standard	62.5%
8	The Newport Group	61.5%
9	Ascensus	56.4%
10	CUNA Retirement Services	53.7%

Average Participant Deferral Rate
1	Fidelity Investments	7.76%
2	The Standard	7.57%
3	VALIC	6.98%
4	Voya Financial	6.49%
5	Great-West Financial*	6.28%
5	Securian Financial Group	6.28%
7	Ascensus	6.27%
8	MassMutual Financial Group	6.00%
9	Correll Co.	5.96%
10	CUNA Retirement Services	5.87%