Omni is incorporating IBM’s Web-based Speaker Verification (SV) and IBM Websphere Voice Server (WVS) for voice authentication into its Intervoice IVR/voice portal solution, giving its customers the ability to authenticate someone’s identity based on their unique voice print.
IBM’s speaker verification is Web-based, which allows the Omni IVR application the ability to use the new speaker verification engine. Intervoice added IBM’s technology to its portfolio in March and SunGard integrated the capability into Omni to enhance security and provide two-factor authentication for its telephony callers.
“The addition of IBM speech solutions to the Intervoice IVR in SunGard’s Omni retirement platform provides our customers an important opportunity to enhance the way they address privacy and security concerns in offering participant access to retirement plan data,” said Don Mackanos, president of SunGard’s Benefits Administration business, in a news release.
More information is available at www.sungard.com.