2021
PLANADVISER Small-Plan Services Survey

Providers

Providers

Voya Financial

DC ASSETS
Total DC assets ($MM) $458,455
DC Assets <$5MM9%
In plans with ≤10 participants2%
In plans with >10-50 participants7%
In plans with >50–500 participants 14%
In plans with >500 participants 77%
PLANS
Total DC plans51,389
DC plans <$5MM87%
In plans with ≤10 participants50%
In plans with >10-50 participants32%
In plans with >50-500 participants15%
In plans with >500 participants3%
% serviced by Third Party Administrator74%
FEE STRUCTURES
Upfront commission (front-end load)
Finder's fee
Ongoing trail/commission
RIA fees/Hard-dollar fees
ERISA account/budget
SUPPORT SERVICES FOR ADVISERS
DC plan benchmarking
Access to ERISA counsel
Offers CE-eligible DC-specific training
Supports Advisor Managed Accounts
RELATIONSHIP MANAGEMENT (RM) TEAMS
Average case/client load (# plans/person)Varies
Average tenure with recordkeeper10 years
Average years of experience in retirement18 years
Dedicated RMs for NQDC plans only?
Dedicated RMs for 403(b) plans only?
Dedicated RMs for 457 plans only?
Advisers given choice of RMs to support clientsIn certain situations
NR = Not Reported. NA = Not Applicable.
TPA percentage is for small to medium plans only.
Average across all markets.