2020
PLANADVISER Retirement Plan Adviser Survey

Providers

Providers

John Hancock

# of retirement plan adviser interactions259
Interactions vs. Adviser Recommendations
Multiple interactions78%
Recommend rate56%
Overall Service Quartiles, by Plan Assets
<$5MM3rd quartile
$5MM–$50MM2nd quartile
>$50MM–$200MM1st quartile
Highest Rated Areas of Service
Regulatory and compliance support16%
Enrollment materials and support15%
Quality of client service teams12%
Plan design customization and flexibility11%
Adviser sales and marketing support9%
Footnote: Quartiles provide a relative comparison of how frequently the recordkeeper was cited as the “best” recordkeeper in the corresponding market. 4th, or top, quartile (cited most frequently); 3rd quartile; 2nd quartile; and 1st quartile (cited least frequently).