2020
PLANADVISER Recordkeeper Services Survey

Providers

Providers

Paychex, Inc.

DC ASSETS
DC assets ($MM) $34,280
In plans with ≤ 50 participants 73%
In plans with >50–500 participants 25%
In plans with >500 participants 2%
PLANS
Total DC plans90,105
% serviced by Third Party AdministratorNR
FEE STRUCTURES
Upfront commission (front-end load)
Finder's fee
Ongoing trail/commission
RIA fees/Hard-dollar fees
ERISA account/budget
SUPPORT SERVICES FOR ADVISERS
DC plan benchmarking
Access to ERISA counsel
Offers CE-eligible DC-specific training
Supports Advisor Managed Accounts
RELATIONSHIP MANAGEMENT (RM) TEAMS
Average case/client load (# plans/person)110
Average tenure with recordkeeper7 years
Average years of experience in retirement9 years
Dedicated RMs for NQDC plans only?
Dedicated RMs for 403(b) plans only?
Dedicated RMs for 457 plans only?
Advisers given choice of RMs to support clients
NR = Not Reported. NA = Not Applicable.